MANAGER OF FUND RAISING DATA

Guided by the needs of our patients and their families, Massachusetts General Hospital aims to deliver the very best health care in a safe, compassionate environment; to advance that care through innovative research and education; and, to improve the health and well-being of the diverse communities we serve.

he Manager of Fundraising Data has the primary function of managing donor information systems for the Schwartz Center for Compassionate Healthcare. S/he is responsible for providing leadership and direction to support direct mail, online, event, and other fundraising strategies; recommending, implementing, and managing the support of our database, applications, and infrastructure; establishing and developing department processes and procedures; tracking and reporting performance measures; and managing the day-to-day operation and usage of the Raiser’s Edge (RE) database for both fundraising and organization-wide initiatives. The Manager of Fundraising Data supervises our Development Data Coordinator and reports to the Director of Corporate Partnerships.

* Creates and executes a technical vision encompassing ways in which data can support the overall fundraising strategy. * Partners with the frontline fundraising and development communications staff to leverage data to meet overall fundraising goals. * Analyzes and segments data to foster effective donor relations and targeted donor communications, and to contribute to overall strategy for annual giving campaigns. * Segments lists, coordinates logistics, and tracks results and metrics including retention and acquisition rates. * Identifies new segments of the donor database and recommends and manages testing * Mines our donor and prospect lists for new opportunities. Coordinates the creation of summary and analytical reports to monitor fundraising activity; advises and supports development staff in creating and using reports. * Coordinates the creation of summary and analytical reports to monitor fundraising activity; advises and supports development staff in creating and using reports. * Ensures the RE database and operations support fundraising strategies — translating fundraising goals and strategies into operations * Ensures the highest possible integrity and accuracy of donor and fundraising data. Creates, standardizes, and documents RE usage policies and procedures to ensure data integrity, ease of use, and accuracy of extracted data. Identifies and designs solutions to data integrity issues. * Communicates and enforces RE usage policies/ standards to all users, and providing additional training and mentoring for team members as needed. * Works with the PHS Development Applications team to prepare our data and users for conversion to a new system-wide CRM. * Manages the production of standard and custom reports — determining with the team which reports are needed monthly, weekly, etc. and setting them up to allow self-service reporting * Builds custom reports for special projects, when needed * Builds queries and exports for complex mailing lists such as newsletters, direct mail appeals, and event invitations * Optimizes the use of the databases across the organization by staying current on upcoming enhancements to functionality and guiding staff in the appropriate use of the existing functionality. * Extracts data to generate accurate mailing and email lists, donor recognition lists, etc. for both development and the Schwartz Center as a whole. * Imports proposals, contact lists and other data, and adds and updates data globally. * Leads a cross-departmental data committee along with the Data Coordinator, Program Manager and Program Coordinator, to coordinate the flow of information between the Schwartz Center’s membership and development databases, standardization of data entry, and data exports to meet the needs of the Center. * Develops a system and schedule for quality control, in partnership with the Data Coordinator. * Evaluates and improves gift input procedures; checks accuracy and completeness of gift batch data. Serves as backup for gift processing staff during high-volume periods. * Works with Data Coordinator to create and update campaigns, funds and appeals * Evaluates and improves event registration systems for the Annual Dinner and other fundraising events. * Manages the NetCommunity (BBNC) system to maximize online giving capabilities and event registrations. * Coordinates with the finance team on PCI compliance, monthly and yearly financial reconciliation, and other systems-level issues between finance and development. * Serves as the primary liaison to the Partners Development Applications Team and participates in several Partners-wide councils. * Manages the Development Data Coordinator. Sets goals and objectives, monitors workflow, provides coaching and supports, and evaluates performance. * Troubleshoots and resolves issues as they arise on behalf of the department. * Other projects as assigned

* BA and a minimum of 3-5 years experience working with RE or other fundraising database software. * Experience working with a CRM platform. * Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint. * Ability to think critically and creatively. * Flexibility to handle multiple tasks at once. * Skills to manage up and across, as well as manage data coordinator. * A customer-service approach to serving colleagues, and good communication skills * Strong organizational skills, detail-oriented, and efficient. * Comfortable working within the guidelines of a larger institution. * Strong commitment to quality work, customer service, and high productivity. * High degree of initiative and independent judgment. * Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with donors in person, by phone, and through written correspondence. * Ability to work under pressure. * Desire to be a part of an organization that is creating a better healthcare world.