Bank Manager – Greater Twin Cities area

Established in 1817, BMO Financial Group is a highly diversified financial services provider based in North America. With total assets of $699 billion as of January 31, 2016 and close to 47,000 employees, BMO provides a broad range of retail banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, Wealth Management and BMO Capital Markets.

As a high performing team member of Harris Bank, the Bank Manager is accountable for delivering superior financial results and best in class customer service that defines great customer experience. The Bank Manager is charged with creating a proactive sales and service environment in which employees deliver clarity to customers through simplicity, guidance, and know-how. The role is responsible for maximizing employee productivity and effectiveness through leadership and coaching. The Bank Manager is responsible for establishing and enhancing the Bank’s presence in the local market and developing strong community partnerships. The Bank Manager is accountable to work cross-functionally with other banking groups to maximize growth and profitability. The role is also accountable for risk and compliance management and the optimal operation of the branch.

Manage the Business * Create a proactive sales and service environment in which to maximize employee sales productivity and customer service effectiveness for existing and potential customers of all banking groups in order for the branch to achieve financial goals and deliver superior customer service, resulting in outcomes that define great customer experience. * Communicate goals, plans and assignments to achieve financial and customer service goals. * Deliver sales and service initiatives and programs to support the region and Bank’s sales and service objectives, while delivering clarity to customers through simplicity, guidance, and know-how. Manage the People * Build and sustain a diverse branch team of employees who are capable of delivering the sales and service, operational and risk management performance required for the branch. * Provide planning, leadership and direction to a team of employees in order to align tasks and assignments with branch goals and objectives. * Assess team and individual performance, identify and close skill and knowledge gaps to increase the effectiveness and performance of branch employees. * Grow capabilities of branch employees by providing coaching and guidance and by developing individual career and/or development plans for all direct reports. Manage the Relationships * Create an environment that promotes customer service, aligning business goals with customer needs and building lasting relationships in order to achieve superior service levels. * Create culture of needs based/advisory conversations. * Contribute to the effective interface and interaction with other key lines of business partners (e.g., Business Banking Relationship Managers, Mortgage Loan Officers, Investment Specialists, Private Bank Teams, etc.) to optimize marketplace opportunities, leverage sales and referral opportunities, and provide full financial service offering to customers. * Develop and enhance the Bank’s profile in the community, and build relationships with members of local community based organizations, which may include participating in worthwhile business and community activities in order to seek out and create opportunities to promote the products and services of all Banking groups, on a regular basis both for self and team members. Manage the Risk * Monitor controllable non-interest expenses and revenues of the branch’s profitability to ensure targets are met or exceeded. * Monitor, control reports and conduct audits in accordance with Bank policies and procedures and regulatory, legal and ethical requirements in order to manage operational risk and minimize losses (e.g., identify and report transactions of activity which are suspected to be related to money laundering) escalating issues to senior/executive management as necessary. * Know and adhere to banking regulations and company directives by reviewing the appropriate reference material and completing the annual compliance training courses as required in order to effectively manage risk, operational and compliance requirements. Scope and Impact: * This role is accountable for the branch’s growth and profitability and for ensuring a high level of customer service and operational efficiency. Cross Functional Relationships: * This role requires the incumbent to interact with the District Sales Specialists and Managers, District and Regional Operations Managers and One Harris Partners.

* Preferred: Undergraduate College/University Degree or equivalent 3 years Branch Management and/or Sales/Service Leader experience * Minimum: Undergraduate College/University Degree or equivalent 2 years of Branch Management and/or Sales/Service Leader experience * Sales and Service Management (In-depth) * Business Acumen and Financial Literacy (Working) * Decisiveness (In-depth) * Performance Management (In-depth) * People Development (In-depth) * Customer Focus (In-depth) * Communication (In-depth) * Relationship Building (In-depth) * Personal Effectiveness (In-depth)