Senior Facility Manager

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 60,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

The Senior Facilities Manager leads a team of facilities associates in the delivery of and is responsible for the day-to-day facility operations, services, and maintenance activities at the assigned location(s). The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. The Senior Facility Manager develops budgets, controls costs, coordinates service provider(s) and staff activities. Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and may also manage other Facility Managers. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting Jones Lang LaSalle’s goal to provide our clients with the highest level of client service available.

* Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner. * Manage facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio. * Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets. * Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals. * Survey all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements. * Develop and maintain a high performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning. * Manage the staffing, development, performance and outcomes of assigned team reporting to the position. * Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval. * Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance. * Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review * Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at the property level. * Ensure client satisfaction with Facility/Property Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity in delivering services * Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM. * Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels. * Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations. * Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work. **Supervisory Responsibilities:** * The Senior Facility Manager will lead a large part of the Duke IFM team.

**Required Knowledge, Skills and Abilities (KSA)** * Strong interpersonal skills and problem solving ability * Demonstrated ability to develop successful relationships with and influence customers, both internal and external. * Excellent verbal/written communication and presentation skills * Customer Focus - Proven record of providing excellent internal and external customer service * Strong Business Acumen - Knowledge of standard business and accounting practices * Drive for Results and Innovation * Full understanding and ability to lead with Safety and Compliance * Strong organizational, management, and supervisory skills * Experience in matrix management organization desirable * Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful * Advanced computer skills with emphasis on Excel and possess the ability to analyze data **Working Environment:** * The job is performed in a ______ environment with in office, mechanical, and production areas. The facilities group is comprised of _____ members including exempt and non-exempt positions. This position requires extensive contact with internal and external customers in order to effectively perform the job. **Minimum Required Education:** * Bachelors degree or equivalent work experience in Facilities Management with management/technical emphasis * 8 years industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment * CPM, RPA or CSM designation is preferred * MBA is desirable