Residential Property Manager - owner's side

Keller Augusta is a boutique search firm specializing in placements within the Commercial Real Estate Industry. Specifically, Keller Augusta focuses on Investment, Development, and Construction placements. Since its founding in 2001, Keller Augusta has successfully placed top quality candidates in virtually all areas of the Commercial Real Estate Industry and related sectors.

Supervisory position with authority, responsibility and accountability to plan, implement and monitor operations, profitability, quality service, marketing and resident relations of the property in accordance with the management agreement and goals and objectives of the ownership to preserve and increase the value of their investment.

**General Responsibilities** The Residential Property Manager is responsible for all aspects of the day-to-day operations of assigned properties, including all maintenance and repair, tenant relations, owner relations, budgeting, monthly financial reporting, capital planning, etc. The Property Manager administers, bids, and approves all maintenance and service contracts. The Property Manager handles all tenant complaints and requests, and is knowledgeable of the terms of all tenant leases. Additionally, the Property Manager is responsible for the preparation of the annual budgets and the monthly reporting on the financial performance of the properties. **Specific Duties include but are not limited to:** **Leasing and Marketing** * Establish all rental rates for new and renewal leases by conducting regular market research and maintaining in-depth knowledge of market conditions. * Prepare advertising and marketing plans for the property and implement initiatives to achieve occupancy goals. * Assist all leasing or brokers to show and lease apartments. * Review and approve/deny all applications in accordance with our objective rental standards and leasing criteria. Review all new leases and amendments. Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy. * Prepare weekly Boxscore Summary with narrative describing weekly leasing and marketing activity. **Tenant Relations** * Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. Follow-up with tenants to insure satisfactory resolution of any issues. Proactively manage the property to minimize tenant complaints. * Oversee and/or process all tenant move ins and move outs, including turnover work, conducting inspections and ensuring that all deposits are received and returned in accordance with state law. * Enforce all terms, rules and policies under the lease and ensure compliance with relevant laws and regulations. * Develop and implement resident retention programs. **Facilities Management** * Monitor that all maintenance and repairs are performed in a timely and cost effective manner and implement preventative maintenance programs. * Maintain 24-hour emergency coverage for the property at all times. * Oversee all vendors and personnel working at the property to maintain a high standard of performance in accordance with the terms of contracts and the expectations of the owners and tenants. Oversee communications concerning scheduling, billing, vendor relations and certificate of insurance. * Conduct periodic inspections of the property to ensure compliance with life safety policies and the proper upkeep of the property. * Oversee the bidding and implementation of capital improvement projects on the property. * Raise the environmental awareness at the properties by recommending and implementing effective sustainable strategies to help lessen our impact on the environment and achieve economic benefits. * Report all liability and incidents to the corporate office immediately. Ensure that all workers’ compensation claims are reported and paperwork is completed. * Oversee that any pertinent safety checklists with maintenance staff are performed. **Financial Reporting** * Prepare and present to ownership the annual operating budgets. * Oversee the preparation of the monthly financial reports for the properties and provide ownership with a summary of operations, including leasing activity, variances to the budget, tenant issues, and capital projects. * Achieve budget goals regarding occupancy, expenses, net cash flow, etc. * Monitor and report on accounts receivables. Oversee collection efforts in accordance with company and management agreement policies and oversee all legal/eviction proceedings. * Review, approve, and properly code all invoices for the property so that they may be processed for payment accordingly. **Staff Management and Administrative** * Conduct all business in accordance with organizaton's policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other Federal and State Laws. * Hire, train, supervise and evaluate all on-site personnel. Create an atmosphere of cooperation, teamwork, professionalism and customer satisfaction among staff members. Conduct any disciplinary action as needed. * Lead emergency team for property. Ensure proper response and handling of all emergencies with staff, residents, buildings, etc within company guidelines to minimize any liabilities. * Maintain records and resident files in an orderly and up-to-date manner.

**Keys to Success:** The successful candidate will be a well-organized, proactive self starter, placing a high priority on excellent customer and client service, attention to detail, flexibility, excellent verbal and written communication skills, interpersonal skills, timeliness and accuracy of work, and a passion for working in real estate. Be familiar with applicable local, state and federal laws and regulations. **Skill Advantages:** * Bachelor Degree or higher education * 3- 5 years’ experience in residential real estate, either as an Assistant Manager or Property Manager. * Certified Property Manager (CPM) or Accredited Residential Manager (ARM) preferred * Knowledge of residential buildings, building systems, OSHA laws and regulations * Budgeting and financial reporting expertise. * Working knowledge of Yardi software, Microsoft Office and Excel * Reports directly to Regional Manager/Vice President * Hours of Work: Basic Schedule includes but is not limited to, coverage of office from 9:00am to 5:00pm, Monday through Friday. Must be on call “24 hours” a day for emergencies.