Sales Systems Administrator

Grainger is a business-to-business distributor of products used to maintain, repair or operate facilities. Millions of businesses and institutions worldwide rely on Grainger for pumps, motors, hand tools, janitorial supplies, fasteners and much more. These customers represent a broad collection of industries including healthcare, manufacturing, government and hospitality.

The Sales Systems Administrator bridges the gap between various sales-facing systems (including Salesforce.com) and the users who interact with it. The Sales Systems Administrator works to ensure the quality, consistency and efficiency of all system functions. This individual will work closely with various departments including sales and marketing to support daily activities while solving business problems and implementing new improvements, features, functionalities and processes within the company. They’ll also provide training and education for new users and for existing users as the CRM system and other sales-facing applications evolve and grow. They need to know how to customize the software as needs change, and how to troubleshoot the system when problems arise.

* Act as administrator for Salesforce.com and other Sales-facing systems, managing configuration, which includes aspects such as role hierarchy, licenses, user profiles, security, field requirements, team assignments, workflows and approvals, demographic updates and data integrity, validation rules and reports. * Create and edit users in specified roles and all subordinate roles. User editing tasks include resetting passwords, setting quotas, creating default opportunity teams, and creating personal groups for those users. * Assign users to specified profiles and permission sets. * Provide end-user support for Salesforce.com and other Sales-facing systems – The role will provide day-to-day support for end user questions on sales force automation, lead management, marketing campaign integration and data access and training. * Manage the intake process for feedback and input from field leaders and users – organize the information for review by key stakeholders and for inclusion in roadmap prioritization/design. * Coordinate information requests and special projects, as assigned. Organize, catalog and respond to custom report requests. * Proactively monitor Chatter group utilization and communications, ensuring business-appropriate use of collaboration capabilities and escalating any potential concerns to be addressed. * Assist with the setup and ongoing maintenance of Chatter communities. * Monitor dashboard utilization and make recommendations for modifications to dashboards and standard reports based on user input. * Partners with COE project lead to assess external partners and applications from the Salesforce.com AppExchange network and works closely with CRM Roadmap team to provide inputs for prioritization based on user input and feedback.

* Bachelor’s degree preferred (business, computer science, management information systems, finance). * Salesforce.com certification is a plus. * Previous Salesforce.com experience at Administrator level preferred; in-depth knowledge of Salesforce products a plus. * Customer facing experience (sales and/or customer service) a plus. * Can accomplish work independently or in a team environment. * Proactive and driven to continually understand available data tools, best practices and processes relative to salesforce.com, marketing automation and other add-on technology for continued efficiency and effectiveness of the database. * Excellent verbal and written communication skills. * Experience in a technically complex environment. * Skilled at working with various business units to understand and manage different departmental objectives while integrating solutions to achieve overall corporate business goals. * Demonstrated analytical skills and comfort with analyzing data and providing metrics.