Information Technogiy Manager

Synaptics is the pioneer and leader of the human interface revolution, bringing innovative and intuitive user experiences to intelligent devices. Synaptics’ broad portfolio of touch, display, and biometrics products is built on the company’s rich R&D, extensive IP and dependable supply chain capabilities.

* Develop recommendations to solve problems and issues related to Sales and Product Divisions business functions * Lead discovery workshops, present solutions, and prototype demonstrations * Rapidly analyze and breakdown complex business information into technical process components * Build and demonstrate prototypes in Salesforce, Communities, Service cloud/Sales cloud, and Web Portals * Plan and execute User Acceptance Testing * Perform the role of project manager or team lead as necessary * Lead/guide offshore support teams, development teams or system integrators by providing requirements, design and implementation details and also performing quality acceptance/testing on deliverables * Effectively leverage multiple implementation team types

* 8+ years of experience in an IT BSA or related role, preferably supporting Product Divisions, Sales * 2+years in a Managerial role. * Proven track record of delivering business solutions * Hands-on experience with several mid-size global implementations using Salesforce.com integrated with Oracle ERP and other Sales & Operations Planning (S&OP) tools * Thorough understanding of Market to Quote, Quote to Cash, Sales Comissions, Rebates and Forecasting business processes * Experience with: * System implementation and adoption * Partner relationship management * Salesforce.com service cloud * Salesforce.com salesforce1, knowledge base * Apttus CPQ * Knowledge of Salesforce.com (Sales, PRM, service), reporting * Experience gathering requirements from the business, and working with solution architects and development teams to design and deploy solutions * Demonstrated effectiveness managing peer relationships across diverse functions, working across business areas to understand business drivers, and developing analysis and dashboards that provide actionable insight * Familiarity with Product Divisions, Sales Functions and the systems that support them * Knowledge of order management, pricing, invoicing and sales reporting areas * Ability to facilitate cross-functional discussions and efforts, lead decision facilitation, develop influence, and drive change management * Excellent communication skills and a razor-sharp focus on customer service * Proven ability to balance multiple priorities and projects in a fast-moving environment and manage conflicts professionally * Leverage technology to deliver accelerated business value * Collaborate with internal business customers to influence the selection and implementation of appropriate solutions * Risk identification and mitigation capabilities * A high-energy "Whatever it takes" attitude to overcome challenges and rapidly solve business problems * Good understanding of business processes and underlying technology * Hands-on experience developing technical solutions and an ability to guide development teams would be desirable * A bachelor’s degree or higher in computer science, engineering or business is desired * Experience with demand planning/sales and operations planning tools such as Demantra preferred but not required