Support Representative

As a leading provider of credit protection, insurance, warranty, and specialty underwriting products, Fortegra™ offers consumers relief from life’s inevitable setbacks. No matter the issue – from a lost cell phone to car trouble, appliance failures to job loss – we deliver unequaled value without forcing your customers to jump through the hoops typically associated with traditional insurance and protection programs.

The Support Representative is primarily responsible for receiving, scanning, processing and delivering general incoming mail within specified time periods to meet established service level agreements.

• Retrieves cash in the mail and verifies account numbers for processing.
• Verifies and balances cash as batched daily.
• Files and maintains scanned documents for retrieval by internal customers.
• Receive, open and process all mail according to the nature of the correspondence.
• Cross train on other duties within the department.

• High school diploma or equivalent work experience
• 1 year or more of experience with computer desktop applications
• Ability to accurately perform data entry at 6000 – 8000 key strokes per hour.