Customer Service Representative III

At Modis, we use our insight, knowledge and global resources to make exceptional connections every day. With 70 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to s

* Responds to basic, multiple customer inquiries and requests * Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel * Researches customer inquiries and responds to appropriate parties in a timely manner * Records calls, processes requests and updates account history with results of inquiry to include proper documentation * Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements * Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information * Interfaces with team personnel, management and customers in reference to customer service issues * Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management * Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions * Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement

* Property and casualty experience is a plus * High school Diploma or GED equivalent * 5-7 years call center experience * Insurance experience is a plus