Agency Customer Support 1

Epsilon is a global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 Largest World CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 7,000 associates in 70 offices worldwide.

* Help manage and fulfill client projects. * Participate in marketing planning process. * Oversee production of marketing programs. * Oversee creation of marketing support materials * Coordinate shipping of marketing support materials * Create and oversee the production of sales materials * Verify accuracy of projects and manage approvals of scheduled programs. * Propose and promote strategic improvements to client’s program. * Increase efficiency and profitability of the program. * Work with Creative department and ensure that creative is on target with existing plan. * Supervise outside vendors. * Manage all data processing and list information, including reports. * Analyze results of marketing programs. * Communicate reports and results to account teams and client * Sorting, filing and shipping of support and sales materials * Maintain team calendars * Maintain SharePoint - organize, post and update files * Adhere to policies and guidelines pertaining to confidentiality, security, safety and professional conduct. * Other duties as assigned

* Bachelor’s degree preferred, with coursework in related area (marketing, communications, advertising) * 1-5 yrs. customer service experience preferred * Strong interpersonal, written, verbal communication skills * Basic Microsoft Office applications (MS Word, Excel) * Ability to work effectively in a cross functional dynamic team environment * Ability to maintain positive, professional demeanor at all times * Attention to detail, ability to proofread * Work involves frequent sitting, standing, light lifting (up to 25 lbs)