Senior Billing Coordinator

RealPage is a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 11,000 clients worldwide from offices in North America, Europe and Asia.

Senior Billing Coordinators are assigned a portfolio of multifamily properties to create monthly invoices that charge residents for their respective share of utility costs. This endeavor requires the Senior Billing Coordinator to work with internal and external customers in order to obtain the necessary information to execute the monthly billing process. Additionally, the Senior Billing Coordinator assists with training and proof reading the work of individual Billing Coordinators each billing period. This includes but is not limited to assisting the Supervisor with quality control, customer satisfaction, problem identification and reporting assignments. Senior Billing Coordinators play an active role in ensuring that department goals are being met or exceeded.

* Collect weekly resident activity from properties. * Compile and review monthly billing report for completeness and accuracy. * Research and resolve questions from properties about the billing process and about individual resident bills. * Maintain relationships with the properties within the assigned portfolio, communicating changes in regulation, processes, or system status. Perform move-out calculations and regular billing adjustments as requested by the property. Providing excellent customer service over the phone is critical. * Process utility invoices for residents within their assigned portfolio. * Review and approve work prepared by Billing Coordinators to ensure its accuracy prior to being forwarded to clients. * Perform monthly reviews of Billing Coordinators RUBS and Submetered portfolio billings. * Perform quality control checks for multiple regions (to ensure accurate billing). * Act as a leader and mentor to the billing department; assist with resolving issues and responding to questions. * Provide training and mentorship to trainees and other Billing Coordinators, including direct performance feedback when necessary (with Supervisors present). * Serve as a knowledge resource for all Billing Coordinators; provide direction when needed. * Immediately report issues concerning employees that might jeopardize the integrity or safety of its Billing Coordinators. * Recommend and implement process improvements for department. * Provide feedback to Supervisor of Billing Services on Billing Coordinators performance for their annual performance review. * Complete training and testing in competencies (materials learned during training) as defined by the leadership of the billing department. * Recommend enhancements to the competency/training program for billing coordinators as needed. * Additional duties as assigned.

* High school diploma or equivalent required * At least 9 months of experience as a Billing Coordinator or equivalent experience required * Prior supervisory experience preferred * Experience in the multi-family industry or bookkeeping is preferred * Proficient knowledge of MS Word, MS Access and Excel required; general offices skills such as data processing, filing, emailing and faxing * Excellent language and communication skills (written and verbal) * Excellent customer service skills and telephone etiquette required * Demonstrate patience and overall courteous behavior when working with internal and external customers * Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results; must be approachable * Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated * Able to sit or stand for frequent periods in the same location with some opportunity to move about * Able to stoop or lift light material (typically less than 8 pounds) * Overtime is required during the “heavy” billing period each month; sufficient notice will be given.