Claims Clerk II

Crawford & Company (Crawford) is an independent provider of claims management solutions to the risk management and insurance industry, as well as self-insured entities entities, with a global network serving clients in more than 70 countries. It has four segments: America, which serves the property and casualty insurance company markets in the U.S., Canada, Latin America, and the Caribbean; International Operations.

Under direct supervision, performs a variety of claim clerical support duties for the Claim Department.

• Receives and matches mail to the appropriate claim file through the Focus system.
• Creates claim file by inputting initial loss report information into the Focus system; completes and distributes paper file to the appropriate claim area.
• Types a variety of material such as letters, reports, form letters, or memorandums.
• Proofreads work for accuracy; distributes all letters and memorandums for proper signatures before mailing.
• Performs a variety of clerical duties such as answering telephones, taking messages, and sorting and filing mail and correspondence.
• Determines proper file and claim number on unidentified claim correspondence by use of the Focus system.
• Responds to insureds and agents to complete general loss report information and may respond to the more routine claim questions from insureds and agents.
• Contacts agents and insureds on routine claims to obtain coverage information or to clarify coverage information supplied on a loss report.
• Removes Focus form letters from printer and distributes to sender for signature before mailing.
• Operates equipment such as copiers; obtains and distributes copies as requested.
• May assist in operating the check signing machine and in posting and distributing of claim checks issued.
• Assists in maintaining office supplies and forms; completes requisitions and orders supplies as needed.
• Assists in updating claim manuals.
• May assist in typing and processing payments for approved billings and expenses.
• Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction.
• Performs other related duties as required or requested.

• Education equivalent to graduation from high school supplemented by courses in typing and personal computer skills or the equivalent in related work experience.
• Good working knowledge of Claim processing and of Claim policies and procedures.
• Nine or more months experience as a Claim Clerk or the equivalent demonstrating a basic knowledge of computer entry and operations.