Senior Desktop Engineer

Counsyl is a health technology company that offers DNA screening for diseases that can impact men, women and their children. The Counsyl philosophy is simple: screen for diseases where advanced knowledge makes a difference in health outcomes, whether it’s changing a behavior, pursuing preventative measures, or simply preparing for what lies ahead.

As our Senior Desktop Engineer, you will contribute to the success of Counsyl’s IT Help Desk with support from the the Technical Operations team, and be the first line of contact for all Counsyl staff requiring IT Support. In this role, you will provide backup to the IT Support Specialists with remote support when required, and complete general IT administrative tasks.

* Assist the IT Manager with leading and mentoring Jr. level IT staff * Provide level 1, 2, and 3 end-user support, with a strong emphasis on level 3 support * Create and maintain documentation on technology and procedures * Assist with management of our help desk ticket queueAssist with security best practices and maintenance * Debug technical issues with hardware and internal software * Maintain inventory of equipment and other IT assets through use of JAMF * Help with internal meetings, webinars, and company events including occasional remote events and events outside of normal business hours * Manage IT onboarding experience including configuration and deployment of devices and first-day training * Suggest ways to improve processes and solve problemsParticipate in on-call rotation for end-user support

* 5+ years supporting Apple Systems in a corporate IT environment * Experience with central management systems for laptops and/or mobile devices, specifically JAMF * Experience with project scoping, management, and rollout; experience with Agile methodologies a plus * Experience with OS X systems imaging and configuration management * Experience with IT ticketing and wiki systems, specifically JIRA Service Desk, Confluence, and Github. Extra points if you’ve installed a ticketing system or trained someone on how to do this! * Experience with administration of SaaS based tools like GoogleApps, SalesForce, OneLogin, and CrashPlan * Experience with administration and troubleshooting of remote meeting software - specifically BlueJeans * Administration of an SSO tool like Okta or OneLoginStrong background with Mac OS X: configuration, management, security. Experience with Windows and Linux a plus * Can troubleshoot Network and VPN * Experience with Windows Active Directory/LDAP * Administration and troubleshooting experience with VoIP systems * iOS configuration and managementStrong communication and documentation skills * Self-starter, ability to work independently * Prior experience in an IT helpdesk environment * Ability to Script in Bash and/or Python a plus