Information Technology Support Specialist

Squarespace provides creative tools and services to help anyone build and manage their brand online. For more than a decade, we’ve empowered millions of people from individuals and local artists, to entrepreneurs building the world’s most iconic businesses to take control of their online presence like never before. By blending elegant design and sophisticated engineering, Squarespace sets the new standard for modern publishing.

Squarespace is searching for an IT Support Specialist to continue building our internal IT program.

• Provide top notch support to Squarespace employees both in the office and remotely in areas such as: Mac/OS X, Windows, printers, basic networking issues, VoIP, remote access, internal web applications, and mobile devices.
• Assist employees and guests with phone, video and/or video conferencing equipment
• Help design, build, and support global video conferencing solutions and other telecommunications channels
• Help onboard new hires with computers, provision of new accounts, and building access
• Asset management (computers, monitors, other hardware, software licenses, etc.)

• Supporting a medium to large sized organization’s IT operations
• Troubleshooting both software and hardware of OS X and to a lesser extent Windows machines
• Administration and support of business applications such as: Google Apps, Hipchat, Dropbox, Google Docs/Drive, Microsoft Office, Trello, Zendesk, etc.
• VPN and VoIP setup/troubleshooting
• Troubleshooting LAN and wireless networks; familiar with protocols such as TCP, DHCP, and DNS
• Package management (Homebrew)
• Information Security best practices
• Ticket resolution in JIRA or similar system
• Bonus if you have experience with: Scripting (Bash, Python, Ruby, etc), Linux/UNIX, desktop management tools like Casper/JAMF, and config management (Ansible, Puppet, Chef, etc.)