Information Technology Systems Administrator

Thumbtack

(San Francisco, California)
Full Time
Job Posting Details
About Thumbtack
Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in over 1,000 categories.
Summary
The IT team is searching for a seasoned Systems Administrator to build and support our internal corporate systems and network. You will have core knowledge of on-premise and cloud-hosted services, authentication and access systems, networking, and the nuts and bolts of building office infrastructure. As with most startups, you will need deep technical skills and a willingness to take on all challenges big and small. You will use your past experience to help build a world-class IT department and deliver valued services to the business. You must have excellent communications skills, a passion for technology and dedication to providing the best end user experience possible, mentoring others and driving best practices within the team.
Responsibilities
* Design, develop, deploy and manage highly-available, scalable systems & network infrastructure * Troubleshoot and resolve advanced issues with hardware, software, applications & networking * Proactively monitor network security, stability, and performance * Coordinate and lead 24x7 support for critical infrastructure components * Collaborate with cross-functional teams to identify areas for systems improvement and actively work to improve the quality, reliability, and supportability of existing infrastructure * Lead IT-related projects and activities under the direction of IT leadership * Enable technical innovation and efficiency through automation where possible * Implement and drive critical processes (change/incident/ticket management, post-mortems) * Maintain security standards (firewalls, patching, two-factor authentication, VPN, access) * Manage relationships and costs for vendors and 3rd-party partners * Participate in recruiting, hiring, coaching and mentoring team members
Ideal Candidate
**Must-Have Qualifications** * Experience managing both on-premise services and cloud-hosted resources with a high emphasis on security and scalability * 5+ years of hands on networking experience in a globally distributed environment * Knowledge of common services & protocols: DNS, IPSec VPN, DHCP, RADIUS, OSPF, SNMP * Previous experience with authentication/access control systems: AD, LDAP, Okta, SAML * Working knowledge of Amazon Web Services, Microsoft Azure, or other cloud platforms * Comprehensive understanding of information security and compliance * Experience implementing and supporting monitoring & alerting tools: Zenoss, Syslog, Nagios * Demonstrated ability to drive post-mortems from short-term solutions to long-term resolutions * Experience managing G Suite for Business at scale * Outstanding communication, attention to detail and interpersonal skills * Ability to participate in an on-call rotation that includes after hours and weekend support * A great teammate who is hardworking, reliable and thrives in a fast-paced environment * Excellent analytical and problem-solving skills; ability to make thoughtful proposals, provide root cause analysis and demonstrate results through testing and metrics **Nice-to-Have Qualifications** * Hands on experience with any of the following networking systems (the more the better): Palo Alto Networks, Aruba, Infoblox, HP switching/routing * Advanced knowledge of Enterprise campus wireless deployments and management * Strong knowledge of Okta or other SSO/Identity Management applications * Proficiency in various scripting languages (Perl, Python and/or Ruby) * Formal Project Management experience * Good sense of humor!

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