Systems Administrator

ContextMedia is a health information services company, building digital media technologies to deliver lifestyle education to patients to improve health outcomes. Headquartered in Chicago with a second office in New York City, we are the fastest-growing company in the industry impacting millions each month through contextual and actionable video and interactive programming in physician practices nationwide.

The mission of Technology Services is to support our employees who are relentlessly working to improve health outcomes by impacting millions each month through contextual and actionable video programming in physician practices nationwide. As a Systems Administrator in Technology Services, you will be instrumental in the administration, configuration, and upkeep of essential services and hardware at ContextMedia:Health. We’re looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one holistic technology stack. ContextMedia places emphasis on delivering white-glove customer service. Therefore, it is imperative for the System Administrator to place value on detail; but also pair this with a sense of urgency for execution. Technology Services is looking for people who have compassion and empathy for their teammates and a natural IT intuition who can work harder, faster and smarter while taking technical excellence to a whole new level.

* Manage and maintain computers throughout the organization. * Manage and maintain the onboarding/offboarding experience of our users. * Manage and maintain our inventory asset management procedures and policies * Create, update, and distribute software packages for macOS and Windows. * Create, update, and install computer images for macOS and Windows. * Manage and maintain Active Directory users and policies. * Provide leadership and guidance to our support team members. * Provide tier 2 troubleshooting and support. * Troubleshoot advanced issues for multiple OS’s, including Windows, Linux, and macOS. * Work closely with software providers to monitor systems and resolve issues. * Setup and configure new applications and technologies for the enterprise.

* 3+ years of experience managing and maintaining SaaS and on-premise applications. * Experience managing and maintaining users in Active Directory and performing integrations using technologies such as LDAP. * Experience with virtualization technologies. * Experience with Google Apps administration. * Experience with foundation networking principles such as VLAN assignment, trunks, and switching and routing. * Strong familiarity with installation and maintenance with on-premise apps such as Microsoft Office and Adobe Creative Suite.