Information Technolgy Support Engineer

Yext

(New York, New York)
Full Time
Job Posting Details
About Yext
Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services, including Apple Maps, Microsoft Bing, Facebook, Google Maps, Instagram, Siri and Yelp. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.
Summary
Yext is seeking an IT Support Engineer to help support all aspects of Yext’s office and mobile infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth startup company, this is the right opportunity for you.
Responsibilities
* Provide technical support to a staff of 600+, ensuring they have the necessary tools in place to facilitate our continued growth and success * Implement and administer necessary collaboration and productivity tools to a heterogeneous Mac / Windows (and even some Linux) network * Provide concierge-level support to executives * Monitor IT systems to ensure availability and performance * Refine processes for on-boarding and supporting users * Monitor and enhance user experience and productivity * Inventory management * New hire hardware/software configuration
Ideal Candidate
* Excellent communication skills with a consistent desire to help and empower colleagues * Strong familiarity with Windows 7/10 and OSX * A/V support experience * Fundamental understanding of TCP/IP and Wireless technologies * Some exposure to IP telephony * Routinely monitors developments, innovations and news regarding IT tools * Able to lift desktop computers and small servers * BA/BS in IT/CS and enthusiastic about Information Technology **Preferred Requirements** * Experience with centralized authentication technologies (AD, Okta, JAMF Casper) * Experience as an Administrator of Enterprise SaaS applications, such as G Suite (Google Apps), Salesforce, Zuora, Box.com, JIRA, Zendesk * Basic exposure to Linux and command-line tools * iPhone and Android support experience
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours / paid time off, and excellent health / dental / vision insurance.

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