IT Specialist II

Spredfast is a social software company and platform, headquartered in Austin, Texas with offices in New York City, London, Madison, Wisconsin, and Sydney, that seeks to connect every company in the world with the people that they care about the most. Spredfast’s “Smart Social” software enables companies to manage, integrate, and amplify social content across any digital touch point. With global reach, Spredfast customers have managed more than one billion social connections across 84 countries.

Spredfast is looking for an experienced IT Specialist, who also has experience with a mixed MAC/PC environments. IT Operations provides telephone and desktop support to users on day to day issues involving Mac OSX, some Windows, Google Apps and standard applications for a user base covering multiple facilities. The Technician, is responsible for providing Level 1 & 2 hardware and software support primarily for Macintosh computers in addition to desktop PC’s, laptops and peripherals, including IOS devices in multiple locations. The Technician, will be responsible for the installation, configuration and troubleshooting of various desktop hardware, software and related peripherals. Including and not limited to printers, tablets and Smart Phones (IOS & Android). In addition to support general AV components found in conference rooms and display areas.

* Performs break-fix end-user desktop support to users in multiple locations and provides telephone and desktop support for software, hardware, and various infrastructure related issues according to IT Services support policies * Ensures that all requests from user are logged and escalation procedures are followed * Resolve tickets within SLA * Maintains problem status/resolution information in ticketing database * Installs and configures desktop computer system hardware and software (including operating system and applications software) * Installs and configures printers and various network connected equipment * Participates in maintaining, testing and updating Macintosh and PC deployment images * Assists in the maintenance of production desktop images: work with scripts to automate redundant tasks * Participates in rollouts of new software/hardware to ensure consistency in technical standards * Performs after hours and weekend support, systems installation and maintenance as required * Must be available for shifts between 8:00 a.m. – 6:00 p.m. M-F onsite

* BA/BS degree or equivalent work experience and 3+ years of hands-on helpdesk or desktop support in a Macintosh centric environment * Proficient and comfortable with Google APIs * Knowledge of creating and updating Custom Installers (pkg) * Familiarity with UNIX and bash shell scripting * Expert with Mac OS X and the staffing, process, and technical components associated with IT Infrastructure and Helpdesk functions * Strong team player that enjoys making customers satisfied and understands that customer service comes first before anything else * Natural problem solver who enjoys identifying ways to make things better * Experience with cloud-based services * Go-getter and SaaS enthusiast who thrives in self managed work being comfortable with ambiguity * Able to work independently with limited direct supervision and guidance * Networking experience and a strong understanding of the way networks function in a geographically dispersed environment * Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames * Excellent decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives * Able to present ideas and solutions to many audiences including senior management * Can work cross functionally in many areas without being constrained by your job function * Collaborative, upbeat work ethic where you can take ownership and have fun * Familiar with Enterprise tools including, JAMF Casper Suite is a plus * Familiar with Zendesk ticketing system a plus * Familiar with SaaS applications including Box, Salesforce, Office365, Jive a plus