Customer Service Representative

CIBC

(Sherwood Park, Alberta)
Part Time
Job Posting Details
About CIBC
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Summary
Imagine working in a fast paced environment where you help clients do their everyday banking and receiving something equally as valuable, a smile that says you’ve made their day easier. At CIBC, you’ll enjoy an exciting sales and service career that’s very rewarding and offers great opportunities for career advancement based on your performance. Every day, you’ll have the opportunity to provide an exceptional client experience where you will be making a difference in our clients’ lives. You will work in an environment where your work is meaningful and you will feel proud of how you have helped clients achieve what matters to them. So if you haven't thought about a career with CIBC, think again.
Responsibilities
You are the face of CIBC and the first person many of our clients see. You have ownership for providing an exceptional experience by engaging with clients and showing them we care about them and value their business. You assist clients with day to day transactions while further deepening their relationship with CIBC by identifying gaps in their financial needs. You will receive training related to CIBC products and services, how to process day-day banking transactions. To help you determine whether this position is a match to your skills and interests, please take approximately 90 seconds to watch the following [job preview](https://www.cibc.com/ca/inside-cibc/careers/popup/potential-video.html?csr-branch-rd-eng). **What You’ll Be Doing** * Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate day to day banking needs * Actively identify opportunities to deepen the client’s relationship with CIBC and to positively promote CIBC’s products and services * Work as part of a team to ensure the client is receiving the most appropriate advice and introduce them to appropriate colleagues * Demonstrate the benefits and encourage clients to use alternate ways to bank such as Bank Machines, Telephone Banking, Mobile and Online Banking * Resolve client problems quickly and/or refer to colleagues as appropriate * Work accurately and efficiently in a multi-tasking environment where high attention to detail is required in order to balance cash, credits and other monetary transactions * Introduce clients to CIBC's best-in-class online and mobile banking technology (e.g. Tablet, ATM, Online and Mobile "apps") * Keep current on CIBC products and services, programs, policies and procedures * Ensure that security measures are in place at all times * Perform additional duties as required
Ideal Candidate
**What We’re Looking For** * Your values align to ours – trust, teamwork and accountability * Passion for client service. You enjoy talking with clients, are interested in getting to know them and helping them achieve their goals * Developed interpersonal and communication skills including the ability to actively listen, empathize, ask questions and respond in language that clients understand * Ability to engage and quickly connect with clients making the client feel their business is valued * Proven experience and engagement with the latest technology and mobile "apps" * You take accountability for solving client problems by identifying solutions and options that work for the client * Ability to identify opportunities and make quality referrals * You have previous cash handling experience * Able to work in a fast paced environment and flexible to adapt to a constantly changing environment **What You Need To Know** * Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the rol * This is a regular part-time role with a schedule of 20 hours per week Candidates must be flexible with their workdays and hours
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Flexible health benefits, stock purchase plan, competitive incentive pay and recognition programs [Remove if it is a contract role]; Competitive salary and banking benefits

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