Digital Product Manager (Online Banking)

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners.

Kelly IT Resources is working directly with a stable and growing financial organization \(a very successful federal credit union\) in Mountain View, CA\. They have an immediate need for a Digital Product Manager who is passionate about banking/credit union industries/online products and very attentive Design Thinking and Member\-Centric Designing expert for their exciting digital online banking products\! For this role they are open and would consider either Full\-time/Perm or contract to hire\! The hiring manager is looking for a true product manager with the ability to influence perceptions, tell a relevant story, and cater to an audience

* Evangelize member\-centric design, leveraging user feedback from various channels, competitive analysis, and technology trends to facilitate building for the member, by the member. * Develop product functionality, features \(e\.g\. system requirements and pricing\), and a roadmap for future features and enhancements. * Monitor product performance along with market trends, user feedback, competitive information, and market research to determine the right feature set. * Draft product and business requirement documents and work with appropriate business units and external business partners to determine key deliverables. * Compile, analyze, and present key performance indicators \(KPI’s\) and identify ways to optimize results. * Work collaboratively with internal partners to develop marketing/implementation strategies and product content that drives product adoption and performance. * Analyze market conditions to identify new business opportunities, products, and strategies.

* Minimum 3\+ years’ previous experience overseeing the development, implementation, and performance of digital banking products required. * Deep understanding of online banking products including payments, money movement, and core digital online banking functions required. * Ability to create, own, and execute on the online banking vision, strategy, and roadmap consistent with department and credit union directives. * Ability to foster internal and external business relationships and ensure alignment with business imperatives. * Experience leveraging key performance indicators \(KPI’s\) and data to provide insights and make strategic business recommendations. * Strong understanding and working experience utilizing design\-thinking best practices – empathy, requirements definition, ideation, prototyping, and testing to deliver digital products and experiences. * Ability to think outside\-the\-box and proven track record of rolling out a combination of core \+ innovative products. * Knack for staying on top of cutting edge online banking trends for consideration into the online banking roadmap. * Experience standing up online banking sprint teams within a lean agile environment. * Broad knowledge of credit union operations including functions, products & services, and regulations.