Senior Customer Service Representative for Digital Operations

Capital One

(Chesapeake, Virginia)
Full Time
Job Posting Details
About Capital One
Capital One Financial Corporation, incorporated in July 21, 1994, is a diversified banking company focused primarily on consumer and commercial lending and deposit origination. Its principal business segments are Local Banking and National Lending.
Summary
This position offers the opportunity to be part of a servicing environment whose job includes providing our customers a positive, World-Class customer experience. Associates will be responsible for fielding inbound calls from customers who need help with servicing their credit card account through our electronic servicing platforms, which would include online banking and mobile banking. Associates will use a variety of tools to support our customers, and will also inform and educate customers to help them understand and be able to consistently utilize our digital servicing channels.
Responsibilities
This position requires self-directed, fast-paced resolution of a variety of technical issues in a customer-oriented environment. The ideal candidate will be able to troubleshoot technical servicing problems while providing clear and concise information to the customer. The ability to express information, instructions, and descriptions so that our cardholders will understand them is essential to a successful service resolution. In addition, effective listening skills are critical to fully leverage customer provided information and effectively troubleshoot problems. **Other** * Strong oral and written communication skills * Passion for servicing customers * Self-motivated * Ability to learn in an ever-changing environment * Strong decision-making ability and close attention to detail * Ability to work under pressure and meet established standards * Ability to present information in a way that reflects positively upon the organization * Ability to diagnose and solve problems using integrative thinking skills * Professional demeanor
Ideal Candidate
**Basic Qualifications:** * High School Diploma, GED or Equivalent Certification * Proficient PC skills **Preferred Qualifications:** 1 year experience in customer service

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