Dealer Account Manager

CARFAX is the vehicle history expert for used car buyers, sellers and the automotive industry. CARFAX created the Vehicle History Report in 1986 and continues to develop innovative services – like CARFAX Used Car Listings and the myCarfax app, a virtual garage, that make it easier to buy, sell and own a used car. We maintain a database comprising over 14 billion vehicle history records from more than 92,000 sources worldwide, adding new sources, and more records, daily.

* Maintain, retain and grow strong relationships while up-selling new products and services in a phone based environment * Provide top notch Customer Service and establish rapport with key decision makers * Achieve monthly metric goals by driving growth with existing CARFAX dealers * Increase customer awareness, engagement and retention by sharing the value proposition of CARFAX products * Have full ownership of the health and growth of your territory * Work with other account management teams and assist with other territories as needed * Cross train and assist the Customer Care Team with service level goals * Document activities performed on a customers’ account using CARFAX’s Customer Relationship Management (CRM) application, experience with Salesforce a plus * Respond rapidly to customer needs and provide legendary customer service * Work with peers in the dealer business unit, sales, marketing and finance to resolve issues and provide process improvements

* Demonstrated customer service experience managing & retaining key accounts * Time management skills * Relationship management experience * Exceptional communication and presentation skills * Demonstrated strong work ethic * Goal oriented and results focused with the ability to work independently * Ability to manage and prioritize multiple tasks * Ability to think on your feet and adapt to unexpected circumstances on the fly * Ability to persuade & influence others through demonstrated product knowledge * Excellent computer skills (MS office, Dealer DMS, online inventory sites)