Customer Service Representative

PVH has evolved from its 1881 roots to become a diversified global apparel company with over $8 billion in revenues through a combination of strategic acquisitions and by successfully growing our brands globally across the wholesale, retail, e-commerce and licensing channels. PVH's transformative acquisitions – Calvin Klein in 2003, Tommy Hilfiger in 2010, and Warnaco in 2013 – have redefined our identity, performance and long-term growth potential.

The Part Time Customer Service Representative (CSR) is a motivated individual focused on providing exceptional service and support to PVH customers. The CSR is the first line of support engaging with Calvin Klein, Tommy Hilfiger, Speedo USA, and Van Heusen customers through phone, chats and e-mail.

* Handle all customer service inquiries based on the department’s standard operating procedures (SOPs) via phone, chat and email in a timely and efficient manner adhering to service level agreements (SLAs) while providing exceptional customer service. * Uses unique problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers. * Makes all necessary accommodations for customers with an appropriate gesture of goodwill. * Understands brand policies and knows when to utilize this information or when to make an exception. * Takes customer orders and proactively seeks opportunities to sell, link-sell and upsell. * Studies and applies product knowledge to recommend, obtain or sell items based on understanding of the customers’ needs. * Strives for first call resolution and partners with other areas as necessary (i.e. fulfillment center, licensees, Wholesale) to resolve customer issues. * Knowledgeable about loyalty programs and partners with CRM to resolve customer inquiries. * Participates in team meetings and presentations (i.e. monthly board review). * Uses CRM technologies to accurately record interactions and better support customers. * Manages time effectively to resolve customer tickets and handle impromptu tasks. * Adheres to all department SOPs * Uses knowledgebase as required to find appropriate answers to inquiries

**Experience:** 1 to 3 years customer service experience a plus **Education:** College degree or equivalent required **Skills:** * Excellent verbal and written communication skills * Must be professional at all times * Excellent interpersonal skills required. * Ability to juggle multiple priorities. * Strong computer skills and able to quickly learn new systems * Must enjoy fast-paced environment. * Multiple language skills a plus * Must enjoy fashion