Head of People Operations

Bounce Exchange is bad ass. Computer World ranked us as the #1 tech company to work for in the United States in terms of employee retention and career development. Crain's and Internet Week agreed and ranked us in their respective groups of the top places to work for in NYC.

Bounce Exchange is hiring a Head of People Operations to own all facets of organizational design, performance management, training modules, and feedback looping. While almost every company pays lip service to putting people first, we truly believe it. Since Day 1, it has been and continues to be the publicly stated top priority for our management team. We have had close to zero employee attrition, been named a Best Place to Work by both Internet Week and Crain's, and our Glassdoor ratings speak for themselves. We believe hiring you is the most critical next step in ensuring we continue to build the best possible people-focused organization.

* Assess and develop thorough training and assessment methods for each role, tailored to different stages of career growth and employee experience (e.g., 3 months in, 1 year in, 2 years in) * Build out a robust performance management system that goes beyond dry acronyms and becomes an effective feedback loop * Create detailed department-specific onboarding processes that ensure each employee hits the ground running and builds a foundation for later success

* Several years in management consulting or in a people ops role at a start-up or technology company * Demonstrated experience building organizational models * Track record of creating and scaling employee programs a huge plus