Supply Chain Assistant

Blinds.com, based in Houston, Texas, is the largest online seller of blinds.

Blinds.com, a division of The Home Depot, is seeking a Supply Chain Assistant to support our Supply Chain Director in supplying world class service, and improving the customer’s experience. In this role, you’ll be a part of improving a world class supply chain for window coverings, reducing cost from remakes and customer service issues, and improving our customer’s experience by improving supplier performance.

* Monitor and update tracking and production time reports, appropriately set customer expectations on the website, and report on deviations from target to the Supply Chain Director * Solve routine daily service issues for the Customer Service department promptly and efficiently, and escalate priority issues to the Supply Chain Director * Create process for updating website based on regular and timely supplier notification of backorders * Liaison weekly with our suppliers’ customer service managers to establish a strong rapport and solve issues before they become serious * Own responsibility for recording outcomes from supplier discussions and ensuring follow-up * Ensure new product launches are executed flawlessly by our suppliers * Receive inbound product samples which shall be identified and cataloged for future reference * Coordinate with Accounting in maintaining records of Supplier Business Agreements and Service Level Agreements * Monitor inbound CEO letters and customer service calls to identify patterns in supplier service issues

**Skills:** * Experience of Microsoft Office programs: Excel, Word, PowerPoint, and Outlook, competency with Tableau is a plus * Excellent verbal, written, organizational, strategic, and presentation skills. * Quality Control experience a plus * Must be a motivated self-starter who enjoys working in a team-oriented environment * Ideally – product knowledge of hard and soft window covering products **Education:** * Bachelor’s Degree in Business or Marketing or other related program preferred. **Working Conditions:** * General office environment with primary responsibilities being clerical/administrative. Standing and walking around the sales floor the majority of the time or seated at a desk. The working environment is generally favorable. Lighting and temperature are adequate with no hazardous or unpleasant conditions caused by noise, dust, etc. Work is performed in the office environment, with standard office equipment.