Sales Support Manager

Bailey's Fine Jewelry is an upscale guild jewelry store in Raleigh, NC. Family owned and operated for over 70 years, member of the Continental Buying Group, and AGS (American Gem Society) with four locations. We are one of the largest and most well-respected luxury jewelry stores in the country. Our employees are what make Bailey's so special and successful. They are among the most accredited professionals in the jewelry industry, and are educated and prepared to handle every jewelry need.

The role of the Sales Support Manager plays a key part in the success of the Bailey’s business. This role encompasses LEADing and developing your team to first and foremost our company core values. We strive to do our jobs with EXCELLENCE. LEADing a Bailey’s store, you ensure we are giving legendary service, oversee all operations of the store, support your General Manager and sales staff. With everyone’s eyes focused on the goals. You are responsible for holding the team to company core values, policies and procedures, and support the sales team to elevate operational functions. Your communication is key to the success of your team. As the Sales Support Manager, your role is to effectively plan, delegate, coordinate, staff, organizing and decision making to achieve excellence in operations and legendary service for your location.

Overall Responsibilities: · Assist General Manager (GM) · Assistant GM to hire, train, engage and develop team · Ensure Manager checklist is done with excellence based on GM delegation · Hire, train and develop sales support team · Daily 10’s · Ensure a clean and organized store · Create and maintain an atmosphere of sales professionals and legendary customer service · Execute all company initiatives with excellence · Hold team accountable to company core values, policies and procedures · Ensure we exceed patron’s expectations · Utilize and develop store specific operations calendar · Oversee transfer system in store · Oversee seasonal and support staff · Develop staff to maximize potential · Monitor staff performance · Delegate work duties to staff to attain objectives · Evaluate current business processes and systems · Execute all monthly reporting and tracking · Maintain appropriate level of store supplies · Oversee out repairs · Partners with Merchandising and Marketing for instore events · Meets Company Deadlines

Core Competencies · Core Values · Patron Experience · Communicates Effectively · Drives Engagement · Building Collaborative Relationships · Coaches and Develops · Flexible and Adaptable · Manages Executions · Provides Clear & Strategic Direction · Drives Results