Senior Billing Systems Analyst

Simply put, Asurion helps people stay connected. As the global leader of connected life services, they provide over 290 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair.

The Senior Billing Systems Analyst is responsible for lifecycle management and analysis of reports designed to monitor billing system accuracy, quality and detect errors.The Senior Billing Systems Analyst is a champion for the subscriber within Asurion, using analytical skills and operational knowledge to resolve customer impacting issues and to highlight opportunities to improve the billing and account management experience to the subscriber. The ideal candidate needs to possess a balanced background in operations, finance/accounting, and process improvement. The candidate should exhibit strong communications skills, business acumen, the capability for analytical thinking, data analysis, and a drive for results. Success in this role will be predicated on the ability to manage a regular reporting cadence, perform daily operational tasks, test the delivery of new capabilities, be able to measure and analyze operational results and drive recommendations that can be easily implemented.

This position is located in the US and will support the European billing operations including monthly subscription billing, fee billing using direct debit and credit cards and refunds. This role will also be responsible for the monitoring, posting and reconciling daily cash activity for European programs. The ideal candidate should be attracted by the opportunity to have a significant impact on an entrepreneurial, rapidly growing, and profitable business and to challenge the limits of their professional skills. As a member of the Subscriber Billing team, you will contribute to Asurion’s overall product strategy; and, own monitoring and controls and billing quality reporting that pertain to the client programs and projects that you support. * Analyze the Subscriber Billing Operations metrics, scorecard, and dashboard * Ensures accuracy and timeliness of Subscriber Billing Operations initiative reporting and analytics * Ability to utilize multiple systems to provide resolution and perform root cause analysis on transactional data errors within Billing Operations processes * Monitor and approve refund processing for Subscriber Billing including manual refunds, systemic refunds and Wire transfers * Work with cross-functional teams to implement controls and enhance billing experience. * Provide analytical expertise to support EU customer care and operational teams * Quantify and monitor the progress of various Subscriber Billing Operations business initiatives such as, but not limited to: Automated processes, IVR & Web self-serve channels, Billing and Refund Policies, and E2E Billing Technology Solutions. * Deliver and implement predictive innovative analytical projects in order to assist Subscriber Billing Operations in continuous improvements in all Customer and Internal facing channels such as care systems, web self-service, voice Self Service, subscriber A/R, DAX accounting and the customized tools. * Respond to customer Care inquiries and escalations in a timely manner, leveraging research in the billing and customer care systems * Participate in projects in collaboration with IT and other business partners on the design and development of billing processes and scenarios * Recommend prioritization to the Subscriber Billing Operations team on improvements to the customer experience in billing within a multi-channel contact environment. * Monitoring daily cash activity for deductibles, premiums and other subscriber fees collected for European programs * Implement procedures for the preparation, recording, and reconciliation of the daily cash activity for the collection of deductibles, premiums and other subscriber fees for new program launches. * Updating the subscriber accounts receivable system daily * Assisting in the compilation and presentation of daily subscriber account receivable and cash in transit information

* Bachelor’s degree in Accounting, Finance, Economics, Mathematics or 5 – 10 years’ experience in a billing operations role, an analytic role, finance or accounting role * Excellent communication and interpersonal skills * Knowledge of BACS and/or SEPA direct debit is a plus * Project management skills to drive the completion of projects and initiatives * A Senior Analyst who can collaborate and build consensus within cross-functional areas. * Strong MS Excel skills (pivot tables, graphs, formulas, formatting and calculation) with the ability to perform some advanced functions and understand complex Excel models * Excellent presentational and interpersonal skills – ability to provide insightful analysis and convincing arguments to senior leaders. * Demonstrated ability to act semi-autonomously and offer innovative insight into business processes and platforms * Superior quantitative and analytical skills, demonstrated ability to structure and perform analysis, strong skills in billing/transactional reconciliation * Strong experience in Business Process Improvement, Six Sigma, Black/Green Belt and/or Lean is preferred * Insurance, wireless, call center, customer billing experience is preferred * A track record of increasing responsibility and success in a similar entrepreneurial and high growth environment * Quick study who can adapt readily and easily to changes in priorities and business conditions * Professional and personal integrity beyond reproach * This position may require sitting for long duration (up to 8 hours per day). Some walking and standing will also be required. This position also requires close vision, distance vision, color vision, depth perception peripheral vision and the ability to adjust focus visually. This position requires eye-hand coordination and the ability to use hands to finger, handle or feel and to reach or grasp. * This position will require periodic travel * Flexible work schedule may be needed to collaborate with peers across the world