Care Management Associate

Aetna is a diversified health care benefits companies, providing individuals, employers, health care professionals, producers, and others with innovative benefits, products, and services. It is serving an estimated 46.7 million people with information and resources to help them make better decisions about their health care.

Office setting on a Phone queue. Must love phone customer service and have a clear, upbeat phone presentation. Candidate must have good computer skills and be able to work until 9pm.

This position is a hybrid of an Inbound/Outbound Queue Associate and Care Management Associate position where you'll be based a on queue phone that incorporates a multi-functional mix of tasks that are both on the queue and off the queue work. This position will be receiving inbound calls, and also making outbound calls to providers and members.

Background/Experience

• 2-4 years experience in Customer Service - required
• 1-3 years experience in a Medical Setting - preferred

Education

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

Licenses And Certifications

Customer Service/Associate Customer Service Specialist is desired