Human Resource Services Representative

Aon

(The Woodlands, Texas)
Full Time
Job Posting Details
About Aon
Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services. It employs over 60,000 people in 120 countries worldwide. ACIA is a unit of Aon, based in Dublin, which was set up in 2009. It is one of the first centers established in Ireland that are dedicated to data analytics and innovation.
Summary
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Service business group within Aon Hewitt, in The Woodlands, TX. As an HR Services Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees.
Responsibilities
* Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Aon Hewitt’s policies and procedures. * Create and update employee files in database, as authorized. * Stay current on Aon’s programs and services through on-going training provided by Aon.
Ideal Candidate
**Required Experience:** * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer service and satisfaction. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. * Flexibility to work a specified shift and extended hours as necessary. **Preferred Experience:** Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services **Education:** Bachelor’s or Associate’s degree, or a High School diploma and equivalent years of related industry experience.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

A full Benefits Package - starting on your first day of employment – options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan.

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