Customer Service Representative

Cox Enterprises is a leading communications, media and automotive services company.

Place outbound calls to sell newspaper subscriptions. Maintain a high focus on quality order including collecting payments and selling auto-renew subscriptions. A continuous and consistent personal demeanor, strong salesmanship and an empathetic customer service approach is essential to drive a positive customer experience and generate optimal results. Representatives should be computer proficient and specifically need familiarity with MS office applications (excel & outlook), internet based applications and data entry systems.

Job Duties:

90% – place outbound sales calls

5% – inbound calls and call backs

5% – results tracking or other tasks assigned by management

Job Tasks:

• Call and sell new and previous subscribers who have stops for nonpayment or other controllable stop reasons
• Inbound call back line from messages left on machines.
• Take ownership of customer issues, take action to address any issues and follow up as necessary to ensure continued resolution.
• Proper entries and documentation in circulation system for tracking and reporting purposes.
• Drive digital engagement by confirming emails, registering accounts for digital access and conversations to inform customers of our digital products.

• Previous customer service experience
• Basic computer skills
• Good phone skills and professional phone presence
• Self-motivated and results driven