Director of Information Technology

Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in over 1,000 categories.

The IT Director role is a blend of strategy with execution. S/he is the conduit between the employee and the entire IT experience. Thumbtack needs a proven strategic leader with the vision for using tech as an enabler to our business and delivering an amazing user experience. S/he will continually actualize the current team’s potential and build a world class team who can adapt and thrive in a fast-paced, fun, and entrepreneurial environment. S/he shows a passion for technology and sets a high bar for delivering an uncompromising customer support experience across multiple locations and times zones to the Thumbtack team.

• Lead and manage corporate IT services, development services, and internal facing high availability systems, with IT as an SLA-driven service organization.
• Build out, lead, and manage an IT team including system administrators, support specialists, network engineers, and contractors.
• Develop, deliver and support world-class IT infrastructure, tools, and technologies.
• Resolve complex problems as a hands-on system admin and provide network, server, application, security, and telecom IT infrastructures design and support, as well as end user desktop support.
• Manage vendors, conduct negotiations and procure tools, systems, and services.
• Provide leadership, develop, and implement processes in support of ITIL/best practices and any other applicable standardization of IT Services and business continuity.
• Comprehensive experience in servers, networking, security, software and business apps support.
• Strong network experience with solid understanding of TCP/IP, networking, firewalls, routers and switches.
• Excellent problem solving and creative thinking skills.

Core Requirements

• Develop and execute a technology roadmap, embracing cloud and mobility first.
• Identify solutions to enable growth, address security needs, and optimize collaboration.
• 7+ years in management with excellent people management skills within and across organizations; must have experience in managing and growing an IT team.
• Collaborate on & develop IT policies, disaster recovery plans, and business resumption plans.
• Strong attention to detail; ability to prioritize, organize, coordinate, and execute simultaneous tasks and projects; deliver on time.
• Excellent customer service, face-to-face communication skills and attitude; architect a world-class user experience.

Skills

• Extensive OS X, Linux/UNIX, AND Windows experience.
• Strong experience with Google apps configuration and management.
• Experience with identity management systems (Okta) and enterprise directory services (AD).
• Monitoring tool experience (e.g. Zenoss, New Relic, etc.).