Associate Technology Support Analyst

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Deloitte Services LP is currently looking for an AssociateTechnology Support Analyst to provide IT support to our New York area locations. Deloitte Services LP provides a wide variety of internal support services to Deloitte LLP and its subsidiaries both in the Deloitte office and at remote firm engagement sites. Position is responsible for maintaining end user relationships, consulting and supporting mobile workforce in Deloitte locations, client engagement sites, or other locations as required in a 24 hour x 7 day environment. Candidate will possess general technical support skills in order to solve problems with laptops,printers, software, and mobile telephony devices along with superb customer service skills, outstanding communication skills, and the ability to createand deliver training related presentations to the user community.

* Provide PC hardware and software deployment and support to the user community. Activities include procurement, configuration, deployment, and technical support of all standard hardware/software applications including internally developed and off the shelf software. * Provide asset management andtracking of hardware and software. * Assist infrastructure teams(LAN, WAN, Telephony) where local hands on activities are required. * Provide mobile device deployment and support. Activities include end user guidance and recommendations, activation, account modifications, configuration,testing, problem identification and resolution. * Establish relationships with business users at all levels in the organization. Promotes ITS services, engage customers to understand business needs and maintains ownership for problem resolution. Deliver monthly technology updates to the user community to enhance the customer relationship. * Provide one on one andgroup training for peers and customers. This would include trainings on new technologies, hardware/software and process changes. Participate in certificationand impromptu training to effectively learn new technologies that are appliedwithin the Deloitte environment. * Document problems and resolutions forknowledge bases, original equipment manufacturer (OEM) vendors, and servicedesk tickets. * Manage Service Level Targets through accurate recording of service activities, asset transactions, data retention, and PCcompliance activities. * Perform password resets and workstation management in Active Directory. * Responsible for resolving computer problems related to Windows 7, Windows applications, Microsoft Office products including MS Outlook, Office Communicator, McAfee Antivirus and Mac OSX. * Perform laptop and printer hardware troubleshooting and repair. * Virus and OS patch updates. * Participate in special projects as assigned. Support the delivery of ITS projects focusing on personal computing, mobile devices, IT infrastructure, both in the Deloitte office and at remote firm engagement sites. * Achieve expertise in industry sectors.

* Associate’s Degree in computer or technology field or minimum 1-3 years of related experience within a corporate IT department. * High level of customer service experience. * Minimumof 1-3 years’ experience configuring, installing, troubleshooting and repairing PC, laptop, and printer HW/SW. * Minimum of 1-3years’ experience configuring, installing, troubleshooting MAC OS X and iOS mobile devices * Experienced with end user customer support, possess strong technical knowledge of Windows 7, Microsoft Office products including MS Outlook, OfficeCommunicator. * Technical and business experience with a thorough working knowledge of applications, mobile computer hardware, mobile devices (Windows Mobile, Blackberry – RIM, iPhone, and Android). * Dell or HP Laptop/printer certificationdesired or ability to secure certification after employment. * A+, MCSE, Windows 7, ITIL, ACMTcertifications a plus * Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to customer requests. * Self-motivation and the ability to work with minimum supervision. * Strong commitment to professional andservice excellence. * Experience working with high-level executives. * Strong verbal and written communication skills * Initiative to expand level of responsibility. * Ability to prioritize tasks and work on multiple assignments. * Work both independently and as part of a team with professionals at all levels. * Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment. * Ability to anticipate the long term impact of decisions and take a broad approach to problem solving. * Project Management experience a plus. * High quality and professional standards. * Prior experience in providing services to remote sites a plus. * Must be able to work virtually with multiple ITS groups ranging from technicians to leadership. * Full travel mobility with occasional travel required. * Must be able to provide after-hours support on a rotational basis with occasional travel required to offices in local geography. * May be required to work occasional overtime including nights and weekends. * Experience supporting Audio/Video conferencing equipment and telephony equipment.