Technical Support Specialist

Quidel Corporation (Nasdaq: QDEL) is a California-based manufacturer of diagnostic healthcare solutions serving to enhance the health and well being of people around the globe through the development of diagnostic solutions that can lead to improved patient outcomes and provide economic benefits to the healthcare system.

Quidel is searching for a customer focused Technical Support Specialist to work at our new corporate headquarters in the Carmel Valley area of San Diego.

* Responds to global technical support inquires and customer complaints * Learns fundamentals and demonstrates a conceptual understanding of technical product aspects (lateral flow, immunoassay, PCR, nucleic acid testing, etc.) as well as the disease state/processes * Provides technical expertise as required (training, field work, trade shows, new product launches, etc.) * Provides concise correspondence of investigative results to customers * Recognizes recurring issues and take action towards resolutions or escalates. * Compiles and analyzes customer service data * Maintains product references and bibliographies * Updates technical documents

* BS/BA in Life Sciences, or equivalent experience * 2-5 years of work experience in biotech or related industry, preferably in a Technical Support related role. * Strong preference to those who have former Med Tech experience. * Strong technical skills regarding principles of product technology and disease processes as they relate to our products. * Excellent communication (speaking and listening) and interpersonal skills. * Excellent telephone skills / phone manner. * Excellent organizational/time management skills. * Excellent follow up skills. * Good understanding of computer skills. Must be able to quickly learn new programs and/or modifications to the existing system. * Ability to work well under pressure and prioritize multiple tasks while maintaining a positive attitude. * Attention to detail. * Ability to handle highly confidential subject matter. * Ability to accept direction and constructive criticism. * Ability to handle time sensitive projects with short notice * Ability to handle multiple tasks in a fast paced environment