Call Center Agent

Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization.

Phone agents are responsible for handling and documenting Wyoming Medicaid medical, facility and dental providers inbound telephone inquiries. In addition to handling calls they are responsible for many operational tasks.

* Handles inbound provider inquiries accurately and professionally. * Document all inbound calls. * Completes and documents provider callbacks within a 24 hour period * Escalates calls as appropriate * Performs duties within the quality requirements of each specific job responsibility * Complete data entry of dental claims. * Responsible for maintaining the provider filing cabinets. * May perform quality assurance on job responsibilities within the department * Meet or exceed production standards of the Provider Relations Department. **Provides the following backup responsibilities:** * Logs, distributes and completes provider and client written correspondence. * All correspondence must be completed within ten business days. * Date stamps all incoming mail and distributes it to the appropriate team member for handling. * Complete or QA provider updates * Complete or QA Medicaid client card requests, travel reimbursements, etc. * Complete Medicaid provider mailings * Complete or QA provider enrollment applications * Other duties as assigned.

* Minimum two years customer service experience and excellent customer service skills. * Strong verbal and written communication skills. * Ability to multi-task. * Strong analytical, comprehension, and problem solving skills. * Ability to follow verbal and written instructions. * Personal computer experience. * Must be detail oriented. * Must have excellent organizational skills. * Must be able to work independently and as a team member. * Excellent attendance record. **Preferred Qualifications:** * Previous call center experience. * Previous dental office experience. * Excel, Access and Word software experience.