Parts Counter Sales

WE’RE WAGNER EQUIPMENT CO… your Caterpillar dealer in Colorado, New Mexico and Far West Texas. Through Wagner International, we also serve Mongolia. Since 1976, Wagner sells and rents quality Cat machines used in heavy construction, building construction, mining, waste handling, paving, municipal and governmental applications, forestry, and more.

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Parts Counter Sales person in Hayden, CO. The Parts Counter Sales person is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills.

**Administrative:** * ?Receives phone-in and walk-in customers' requests for parts * ?Locates parts for customers on various machines, Cat and other brands we service * ?Finds parts using automated system * ?Maintains good notes, organized desk for easy and quick access to information * ?Maintains warranty credits/inspections and Warranty return processes * ?Pulls orders * ?Processes Customer and Shop order credits and quotes. **Organizational:** ? * Puts proper notes on orders for backorder analysts to process backorders * ?Ensures proper shipping instructions are placed on orders * ?Works cooperatively with fellow team members to accomplish warehouse/parts goals * ?Functions as the liaison to the Service Shops for parts backorders **Interpersonal:** ? * Answers phone calls as a primary responsibility in a prompt and professional manner * ?Helps fellow counter personnel find parts information more efficiently * ?Assists the supervisor in projects when called upon * ?Handles on-call duties, assisting customers after hours **Sales:** ? * Appropriately suggests the purchase of additional items when selling a part * ?Provides leads to PSSRs, Service shops, etc. **Technical:** * ?Relays proper parts technical information when necessary. * ?Directs customers to the proper service techs, when more information is needed.

**Minimum Education Required:** * High School Diploma or GED **Minimum Experience Required:** * One or more years working with parts * Administrative / Clerical Experience - Basic * Customer Service Experience - Basic * Sales Experience - Basic * Technical or Mechanical - Intermediate **Required Skills and Competencies:** * Data Entry Organizational Skills * Telephone Skills Communication Skills * Safety Knowledge Math Skills * Reading / Writing Skills Product Knowledge * Reasoning Skills