Customer Service Clerk for Amtrak

We deliver experiences that enrich and nourish people’s lives through innovative services in food, facilities management, and uniforms. United by a passion to serve, our more than 270,000 employees make a meaningful difference each day for millions of people in 21 countries around the world.

WIMS clerk are responsible for processing transactions and QA of product orders.

• Enter data and process transactions in WIMS database.
• QA product orders coming in and going out of commissary.
• Answer internal and external calls.
• Assist client with checking orders prior to trip departure.
• Maintain files.
• Ability to construct business emails.
• Knowledge of inventory processes.
• Performs duties as a member of a team where duties and responsibilities will be shared and adjusted to the client and/or commissary needs.
• Relates to all customers in a friendly, accommodating, and respectful manner that creates good will.
• Sets high personal standards of performance and accepts responsibility and accountability of all actions.
• Committed to performance improvement and positive change and adheres to department dress code and proper hygiene when reporting to work and performing job duties.
• Additional responsibilities as needed.

• Strong computer skills and proficiency in Microsoft Office programs
• Strong problem solving and analytical skills
• Excellent communication skills, organization skills, and attention to detail
• Attitude geared toward teamwork and client satisfaction
• Reliable attendance record
• Flexibility in schedule including nights, weekends and some holidays
• High school diploma or GED, some college prefered
• Ability to sit/stand for extended periods of time
• Lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 50 pounds or less.
• One year of previous related experience and skills is desired.