Customer Service Coordinator

Piedmont Office Realty Trust, Inc. (NYSE: PDM) is an owner, manager and operator of high-quality, Class A office properties located in select sub-markets of major U.S. cities. Its geographically-diversified, over $5 billion portfolio is comprised of more than 21 million square feet.

**Accounts Receivables:** - Manage Property Lock Box information and data entry in MRI - Process after hours and monthly electric and water meter tenant billback charges through the tenant system. - Enter all manual tenant work order billings for download into the accounts payable system. - Process accounts receivable reclasses. **Accounts Payables:** - Complete accounts payable coding, and route through the accounts payable system. - Prepare check requests. - Complete new vendor setup forms. - Process building credit card invoices. - Complete W-9 requests. - Assist property management with processing the surety bond request forms. - Process the vendor credit applications. - Assist property management with preparing the monthly accruals. - Issue tenant rent statements on a monthly basis. **Budget and Reporting:** - Assist property management in pulling reports from the tenant work order system. **Building Security:** - Maintain and update security access database, which includes programming the cards and generating monthly access reports. **Tenant Support:** - Administer the tenant work order system, including dispatching work orders, training tenants and employees, and monitoring reports and completion of work orders. - Track and maintain tenant Certificates of Insurance per lease requirements. - Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management as necessary. - Coordinate the day-to-day tenant communications, including after-hours memo notifications of evening contractors, etc. - Log completed work orders and follow-up on tenant requests to ensure satisfaction. - Assist in creating the move-in packages for property management to distribute. - Coordinate the tenant relations program. - Assist in fostering long-term relations with tenants. - Respond to and enter tenant requests received outside of the tenant system. - Maintain current tenant contact list with emergency contacts. - Coordinate with tenants on scheduling the vendor service dates and times. **Other:** - Provide support to property management by typing general or lease correspondence, proposals, contracts, and lease forms when necessary. - Maintain electronic and hard filing, including accounts payables, contract, leases, operations, permits, violations, inspections, etc. - Greet all visitors and answer the reception phone. - Order and maintain office supplies. - Open, sort, and date stamp incoming mail. - Monitor radio communications and forward significant issues to property management. - If applicable, manage the conference room scheduling, and maintain the appearance, setup, supplies, food, beverage, etc.

The Customer Service Coordinator primarily performs administrative and clerical work as related to tenant services and supports property management in other routine functions. The main responsibilities include answering the reception phone, responding to tenant requests, and administering the tenant system. - At least two years’ experience in customer service required, property management experience preferred. - High School degree or equivalent required, two or four year college degree preferred. - Proficiency in Microsoft Office. - Real estate software experience preferred. - Excellent phone, verbal and written communication skills. - Must be a self-starter, self-disciplined, and highly organized. - Must have a strong work ethic, be team-oriented and highly dependable.