Senior Associate, Member Experience

WeWork is the platform for creators, providing more than tens of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

WeWork is currently seeking a Member Experience Senior Associate. This full time position is based in New York.The perfect Member Experience Associate aspires to be a primary advocate for our member, delivering superior service and helping design the best service policies and infrastructure in the world.

**As a successful Member Experience Senior Associate, your primary responsibilities will include (though will not be limited to):** * Master our products, services and offerings to provide perfect advice to members * Help in creating the processes and training used by the Member Experience team * Creating processes with each department to solve problems on the front lines related to a wide range of issues: billing, technology, operations, and more. **Duties:** * Quickly and thoroughly solve members problems any time an experience related to their membership does not go 100% as planned * Work with automation platforms to efficiently input and track interactions * You are a problem solver * You are a proactive, solution oriented person who knows how to improve the member experience before a problem arises * Enhance the membership experience and help our members get the most out of their membership * You are a jack of all trades: you will do anything needed to support the Member Experience team in order to achieve team goals. * Will serve as the front line, on-call resource for all customers via phone, email and live chat * Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams * Provide unmatched customer service to members to ensure an excellent member experience * Will work with our leadership team to develop initiatives that improve the member experience

* Bachelor’s Degree * At least 1-2 years of member experience or customer service in a medium to high growth company and/or entrepreneurial environments. * Experience building processes and using tools to support a customer service team * Comfortable using marketing automation platforms and CRM – Salesforce experience highly desirable. * Experience in customer service and relationship building are highly desirable * Experience working on a team and owning a team player mentality * Strong work ethic and entrepreneurial spirit – WeWork is growing incredibly quickly, meaning each employee will be given significant responsibility and autonomy. This will mean hard work, but will also mean much room for innovation in developing processes and/or programs that could benefit the company and create room for significant personal and career growth. * Excellent communication, writing and presentation skills. * Exceptional organization skills and multi-tasking skills.