Head of Operations

WeWork is the platform for creators, providing more than tens of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

Goals & Objectives:

• Strategically lead multiple operational departments including Security, Hospitality Services and Facilities within the Eastern region
• Drive the success of all operational support for Community Management teams
• Directly manage the Regional Directors of Facilities across the Eastern region
• Implement and measure clear KPIs for each sub-department
• Structure effective training program that enables team members to onboard quickly and successfully
• Accountable for department budgets

Duties & Responsibilities:

Process Management and Business Insights

• Manage key processes to optimize the region’s business, including goal setting and review, and cross-functional meetings designed to optimize member experience
• Leverage analytics to identify & recommend opportunities to reduce OPEX and improve business efficiency
• On an ongoing basis audit key business processes and recommend improvements
• Play a “program management” role in the region to ensure that the highest priority projects are successfully executed

Security Management

• Oversee the Eastern region security policy and procedure as determined by the Global Head of Security
• Work collaboratively with IT and Global Security to develop a Business Continuity Plan
• Ensure all fire, health and life safety regulations are being followed across the region

Facilities

• Responsible for driving team’s achievement of Facilities SLAs
• Analyze recurring facilities issues in region and work on solutions to mitigate
• Continually explore and implement process improvement measures
• Manage legal & compliance issues relative to building operations to ensure WeWork is operating within compliance of all local applicable laws
• Oversee janitorial strategy based on local regulations and requirements

Hospitality Services

• Collaborate with the General Manager to explore and implement food and beverage programs regionally that are consistent with WeWork’s message and level of quality

• Minimum of 10 years of experience in hospitality, food and beverage, property management or other relative field
• Strong understanding of building mechanical systems
• Experience opening new business units, including restaurants, hotels, commercial properties, etc.
• Deep understanding of building financials in order to continually optimize vendor and team performance
• Experience managing teams located in multiple markets and countries
• A true leader. One who can inspire others to take action and be their best
• Strong written and verbal communication
• Experience presenting to executive level stakeholders to receive the necessary resources for success
• Knowledge in IT infrastructure a plus
• Multiple languages a plus
• Proficient in all Microsoft Office applications