Assistant General Manager

Liberty Property Trust

(Philadelphia, Pennsylvania)
Full Time
Job Posting Details
About Liberty Property Trust
Liberty Property Trust (NYSE: LPT) is a $8.6 billion real estate investment trust which owns 105 million square feet of industrial and office space throughout the United States and the United Kingdom (as of March 31, 2015). Founded in 1972 and headquartered outside of Philadelphia, Liberty develops, acquires, leases and manages properties with the mission to enhance people's lives through extraordinary work environments.
This position is responsible for the property management and retail operations at the Comcast Center. You will manage a team and have responsibility for the operating budget. This position is critical for ensuring that we deliver the highest possible level of customer service to tenants and maintaining the appearance of the property to Liberty’s standards. **Essential Duties** * Oversee a property management team that includes contracted building operations, security, janitorial services, window cleaning, pest control, landscaping and other building management functions. * Actively participate in creating, implementing and evaluating energy consumption reduction programs and managing Energy Star certification for building. * Lead and manage the team that is responsible for the retail operations at the Market and Shops at Comcast Center. * Work with property leases and other related documents to guide property management operations in the building. * Provide on-going training for property operating team to enhance abilities, increase knowledge and understanding of the operation and to provide opportunities for professional growth. * Implement, monitor and measure standard operating procedures in areas which are essential for quality customer service, superior preventative maintenance, and minimizing risk at the property level. * Enhance relationships with the tenant base by gaining an understanding of their needs, resolving issues promptly, providing consistent communications, excellent service, and implementing Liberty’s tenant appreciation program. Develop and implement a quarterly communication plan. * Manage the tenant work order system to achieve 24-hour completion and 100 percent satisfaction of tenant work orders. * Plan, develop and maintain the annual operating budget with ownership and property operating team. Track and report revenue and expenditures against budget and prepare monthly forecasting reports for Joint Venture (JV) partnership consistent with the JV agreements. * Work collaboratively to develop capital budgets in accordance with five year planning and JV and lender agreements. Assist property team with coordination of capital project work and administration. * Oversee accounts payable to ensure accurate charging of expenses by analyzing invoices and paying vendors according to contracted agreements and purchase order pricing. * Oversee accounts receivable including the delivery of invoices to tenants and filing of financial records for accurate documentation. * Assist finance team with the preparation, review and distribution of rent adjustments and escalations of operating expense. * Direct all activities related to contract administration including request for proposals, bid analysis, service agreement execution and equipment purchase orders. * Explore ways to generate income through various asset and property management programs. * Coordinate and provide necessary information to assist with all insurance and legal proceedings affecting the property. * Monthly responsibility for accuracy of tenant bills for each utility service generated by onsite sub-metering systems. Compare monthly usage to identify problems with meters and billings and address as needed.
Ideal Candidate
**Required Skills** * Demonstrated commitment to customer service and a track record of exceeding customer expectations. * Experienced in managing property financials including forecasting, budgets and variance reports. * Excellent communications skills including the ability to manage and communicate across many levels of an organization and to communicate effectively with small and larger groups. * Excellent leadership, written, analytical and interpersonal skills. * Experience in operating sustainable, high-performance buildings. * A self-starter with the ability to work cross-functionally and collaboratively in a team environment. * Ability to work well under pressure, manage and oversee multiple projects and meet deadlines. * Ability to work non-traditional work hours. * Strong negotiation skills. * Ability to use Microsoft Office and Excel including the linking of Excel files. **Required Experience** * Bachelor’s Degree, or 4 year equivalent, required. * CCIM, CPM or RPA designation and state real estate sales license preferred. * Demonstrated successful track record of at least 7 years of experience managing building operations. Relevant experience in urban settings with appropriate scale and complexity highly preferred. * At least 5 years of experience in managing a team of professionals who are collectively focused on providing the best customer service to others. * At least 3 years experience developing and managing budgets highly preferred
Compensation and Working Conditions
Reports to General Manager, Comcast Center


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