Branch Manager

Veterans United Home Loans

(Washington, District of Columbia)
Full Time
Job Posting Details
About Veterans United Home Loans
Deliver Results with Integrity, Be Passionate and Have Fun, and Enhance Lives Every Day: it's the way in which we embrace these values that defines us as a company. Living these values day in and day out drives our exemplary customer service and has led Veterans United to become a leader in the VA Loan industry.
Veterans United Home Loan is seeking a Branch Manager. As a Branch Manager, you serve in both an operations management and Loan Officer capacity for a Veterans United branch location.
* Interview borrowers and obtain and/or verify information and documentation. * Educate borrowers on loan process and product/service alternatives. * Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan. * Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone. * Serve as branch liaison to/from home office, managing limited human resource functions, compliance requirements, financial management, and local marketing activities. * Point of escalation and oversight for site Production and Operations. * Supervise team, schedules, and assign duties. * Responsible for employee actions, including staffing, performance management, and development. * Remain knowledgeable on company and industry guidelines and processes.
Ideal Candidate
**Necessary Skills:** * High attention to detail. * Leadership skills. * Thrive in a highly cooperative work setting. * Thrive in fast-paced, results-oriented environment. * Exemplary customer service skills. * Strong interpersonal communication skills (written and verbal). * Ability to motivate and encourage a high-performing diverse team. * Effective communication and conflict resolution. * Quantitative and analytical decision making skills. * Aptitude for interpreting and analyzing financial and general business information and procedures. **Job Requirements:** * Management experience preferred, but not required. * Experience in the mortgage industry. * Proficient in basic computer technologies, appropriate for an internet-based company. * Knowledge in Excel, Word, and PowerPoint. * NMLS licensed or become licensed upon employment.


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