Assistant Manager

Tiffany & Co. operates jewelry and specialty retail stores and manufactures products through its subsidiary corporations. Its principal subsidiary is Tiffany and Company.

The Assistant Manager will be responsible for coaching and developing the customer service staff in partnership with the Manager of NYCS to ensure our clientele are being assisted in a timely, courteous, efficient and professional manner. The successful individual will assist with all other departments within NYCS and the NYSC when required and contribute to the financial success of the company by implementing the financial plans and goals of the department. The Assistant Manager will provide support to all staff members as necessary, as it relates to assisting in the resolution of unresolved customer issues, whether it is face-to-face or telephone contact. The Assistant Manager will also play an integral role in all in-store customer interactions. This person will be an expert on product and serve as a role model for knowledge and behaviors for customer service professionals, as well as, maintain the presence on the floor in order to coach staff and assist with difficult client situations as necessary. The Assistant Manager will be a consistent presence on the sales floor, maintaining ongoing customer interactions pertaining to repairs, engraving, valuation, ensuring the highest level of customer service is executed. The Assistant Manager will maintain systems management responsibilities through maintenance and implementation of all support systems including Repair, Point Of Sales, Merchandising Inventory Processing System, Retail Inventory Tracking System, Dashboard, Compass, and Business Sales. The successful person will partner with the Manager to ensure processes and procedures are followed efficiently and effectively throughout the departments. The Assistant Manager will manage performance of staff as necessary with input from Manager of NYCS and in accordance with company delegation of authority, as well as, ensure the safety of the department staff by maintaining compliance with all safety procedures and guidelines. The successful person will also ensure the time and attendance system is accurately submitted to the payroll department on a timely basis, support the attainment of department goals by assisting in the management of expenses and losses within the customer service department, assist in the management of overtime costs and create and analyze daily, weekly, business reports, including the Productivity.

This position requires a willingness to work non-traditional business hours including nights, weekends and holidays. An undergraduate college degree, a minimum 3 years of customer interactions experience, strong academic and/or business background with English language skills are required. The successful person should demonstrate the ability to meet established deadlines and identify and provide resolutions for areas of improvement. The individual should possess the ability to handle multiple priorities at once. A Graduate Gemology degree, computer proficiency Microsoft Work, Excel, Access and Outlook are preferred. In addition the ability to manage difficult customer situations, identifying problems and appropriate action is desired. Previous supervisory or management experience is preferred.