Training Coordinator

For more than 30 years, MATRIX has helped talented technology professionals get ahead in an ever-changing marketplace. Whether you are actively pursuing new job opportunities, or simply seeking market insight or career advice, we have you covered.

Our rapidly scaling cloud-based client is seeking an experienced training coordinator. This role will manage the scheduling, enrollment, and ensure class setup for a successful delivery of virtual and onsite classes training for employees, customers, and partners. The successful candidate is a cross-functional team player who can accomplish goals and meet deadlines in a fast-paced, challenging environment. If you enjoy working with customers in a fast-paced environment, are a strong communicator, have superior operations skills, and love ensuring all details are managed for successful events, then we would like to hear from you.

* Partner with the extended training team and customers to gather key information needed to coordinate training classes, private classes, training programs, and events. * Coordinate logistics for training classes including schedule, room, food, materials, registration, confirmations, materials reproduction, and equipment arrangements. * Communicate appropriate program details to customers including training objectives, duration, date / time, and any pre-work information. * Track costs related to training logistics and associated with training delivery and ensure alignment with overall budgets. * Deliver excellent customer service to support training programs and provide. technical support for class attendees to troubleshoot any access issues to class. * Maintain the Training calendar. * Report on key training metrics including class surveys, costs, registration to attendance ratios, attendance to survey completion ratios, revenue, and attendees. * Perform administration and maintenance in the Learning Management System (LMS), including creation and maintenance of training schedule and WebEx integration. * Participate in continuous improvement efforts; seek opportunities to continuously improve Training deliverables and processes in creative ways which will result in improved desired outcomes. * Researches and resolves LMS technical issues related to accessing the LMS and course content.

* Clear concise communication skills. Written, verbal, and presentation. * Skilled in use of LMS tools, Salesforce, Outlook calendaring and WebEx, or willingness to learn, a plus. * Self-directed with demonstrated high levels of productivity. Able to multi-task many projects, with minimal supervision, simultaneously with a positive attitude ensuring attention to detail, and accuracy within the required timeframe. * General knowledge of training and development and the administrative support needed to support training events. * Proficient with G Suite (Google Apps) and Excel. * Ability to work at a computer greater than 6 hours a day. * Strong attention to detail in all aspects including data entry and coordination efforts. * High degree of customer service with both internal and external customers. **Education:** * Bachelor's degree. * 2 - 3 years of related work experience. * 1 - 3 years of professional training or training support experience preferred.