Training Coordinator

For more than 30 years, MATRIX has helped talented technology professionals get ahead in an ever-changing marketplace. Whether you are actively pursuing new job opportunities, or simply seeking market insight or career advice, we have you covered.

Our rapidly scaling cloud-based client is seeking an experienced training coordinator. This role will manage the scheduling, enrollment, and ensure class setup for a successful delivery of virtual and onsite classes training for employees, customers, and partners. The successful candidate is a cross-functional team player who can accomplish goals and meet deadlines in a fast-paced, challenging environment. If you enjoy working with customers in a fast-paced environment, are a strong communicator, have superior operations skills, and love ensuring all details are managed for successful events, then we would like to hear from you.

• Partner with the extended training team and customers to gather key information needed to coordinate training classes, private classes, training programs, and events.
• Coordinate logistics for training classes including schedule, room, food, materials, registration, confirmations, materials reproduction, and equipment arrangements.
• Communicate appropriate program details to customers including training objectives, duration, date / time, and any pre-work information.
• Track costs related to training logistics and associated with training delivery and ensure alignment with overall budgets.
• Deliver excellent customer service to support training programs and provide. technical support for class attendees to troubleshoot any access issues to class.
• Maintain the Training calendar.
• Report on key training metrics including class surveys, costs, registration to attendance ratios, attendance to survey completion ratios, revenue, and attendees.
• Perform administration and maintenance in the Learning Management System (LMS), including creation and maintenance of training schedule and WebEx integration.
• Participate in continuous improvement efforts; seek opportunities to continuously improve Training deliverables and processes in creative ways which will result in improved desired outcomes.
• Researches and resolves LMS technical issues related to accessing the LMS and course content.

• Clear concise communication skills. Written, verbal, and presentation.
• Skilled in use of LMS tools, Salesforce, Outlook calendaring and WebEx, or willingness to learn, a plus.
• Self-directed with demonstrated high levels of productivity. Able to multi-task many projects, with minimal supervision, simultaneously with a positive attitude ensuring attention to detail, and accuracy within the required timeframe.
• General knowledge of training and development and the administrative support needed to support training events.
• Proficient with G Suite (Google Apps) and Excel.
• Ability to work at a computer greater than 6 hours a day.
• Strong attention to detail in all aspects including data entry and coordination efforts.
• High degree of customer service with both internal and external customers.

Education:

• Bachelor's degree.
• 2 - 3 years of related work experience.
• 1 - 3 years of professional training or training support experience preferred.