Helpdesk Coordinator

Founded by the Sisters of Charity in 1869 as a home for abandoned children, The Foundling today offers an expansive array of services for underserved children, families, and adults with developmental disabilities. Whether it’s an abused child in need of a foster home, a young mother who lacks the skills to care for her child, or a young person lost in the juvenile justice system, The Foundling provides the resources necessary to rebuild lives and rebuild families.

The Foundling is looking for a Helpdesk Coordinator to support its dynamic IT team. The Foundling offers an industry-leading benefits package, including 4 weeks of paid time off, 12 paid holidays, 403(B) retirement plan with savings match, tuition reimbursement program of up to $4000/year, regular professional development and training, significantly subsidized health insurance and employee wellness program. Apply now to join the greatest social service agency, where the work you do every day helps empower the children and families of New York!

• Answer incoming helpdesk calls, but generally not responsible for providing direct technical support.
• Assign tickets to helpdesk team members, coordinate schedules with users, dispatch the helpdesk staff onsite when necessary and generally stay on top of each issue until it is resolved.
• This is a customer-service role, not a technical role, but a successful candidate will have experience working with a professional helpdesk environment.

• HS Diploma/GED required; BA/BS Degree in Computer Science or related field preferred.
• At least 1 year of helpdesk experience.
• Must be extremely organized.
• Excellent spoken and written communication.
• Able to multitask and juggle multiple simultaneous tasks.
• Must type 60 wpm.
• Comp TIA A+ is a plus.