Help Desk Specialist

InterMetro Industries

(Wilkes-Barre, Pennsylvania)
Full Time
Job Posting Details
About InterMetro Industries
Metro, a manufacturer of technology, storage and transport products for Healthcare, Foodservice, Commercial and Consumer markets.
Summary
InterMetro Industries is seeking a Help Desk Specialist in Wilkes-Barre, PA. The Help Desk Specialist will serve as the front line and will solve basic technical problems.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware. - Monitor and respond quickly and effectively to requests received through the IT Help Desk. - Monitor service desk for tickets assigned to the queue and proces first-in first-out based on priority. - Identify and escalate situations requiring higher level support. - Create and update training manuels and additionally conduct training of users. - Overnight travel as required.
Ideal Candidate
- Associate, vocational or technical degree with an IT discipline - 1 - 3 years of experience in a similar position - Working knowledge of the following: - Microsoft, Windows operating system - Active directory environment - Microsoft Exchange - Office Suite - Wide area and local area network enviornment - PC Laptops, desktops, tablets and peripherals - Help desk tracking software and reporting - Understanding WEB tools to help troubleshoot and support end users

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