Level 1 Help Desk Specialist

VariQ is an information security and information technology services company delivering strategic solutions to technology-enabled enterprises. Core competencies include Cyber Security, IT Infrastructure support, and Program Management. VariQ is a Microsoft Gold Partner and a Symantec Platinum Partner.

* Perform over the phone Technical Support First Level for registered enterprises utilizing Government owned verification * Provide first level support for GOTS application errors for stationary and mobile devices. * Application customer account management to include restoration of account access, initiate account transfer, disable or delete requests to Second and Third Level Technical Support. * Provide superior and efficient customer service; utilizing excellent oral and written communication to Government and private organizations nationwide. * Perform security, quality assurance of Personally Identifiable Information. * Assist in the record and transferal of non-technical inquiries to proper application support entities. * Demonstrate adaptability and success in supporting continuously evolving applications and growing customer base. * Participate in process improvement for First Level Technical Support Center in efforts to streamline processes, performance and improve customer experience.

**Required:** * The ability to obtain and maintain a DHS/USCIS EOD Suitability Clearance * High School Diploma/GED Certification * Working experience with: * Windows OS 7 and higher * Skype/Skype for Business 2010 or higher * Microsoft Office Suite, including Outlook (2007 or newer) * Internet Explorer Google Chrome, Firefox, Safari * Adobe Acrobat and related products **Desired:** * ITIL v3 Foundations Certification (or higher) * One or more of the following certifications from the Helpdesk Institute (HDI): * Customer Service Representative * Support Center Analyst * Desktop Support Technician * One or more of the following certifications from CompTIA: * Strata IT Fundamentals * A+ * Network+