Application Support Manager

Russell Investments is a Seattle-based subsidiary of the London Stock Exchange Group, which acquired it for $2.7 billion in 2014. The company is a global asset management firm, founded in 1936.

- Support the technology associated with Russell's daily operations in a timely manner to manage risk and ensure a reliable, scalable, production environment - Ensure internal data integrity which includes daily global pricing, security master and many forms of trade data; also provide timely support for issues regarding Russell enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reporting - Provide coverage for change management of both internally developed and vendor provided systems, including ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production; responsible for approving changes to the Russell production environment, practicing changes in a lower environment and ensuring all changes and processes are properly documented - Support oversight to ensure that Russell systems are fully supported 24/7: this includes managing the primary application and infrastructure monitoring platform and configuring new checks when needed - Determine technology support needs and assess availability of resources: this includes attending and participating in project meetings, participating in sprint stand-ups with the project team(s) and engaging any additional resources in a proactive manner - Coordinate technology efforts with Corporate IT and the business units; this position is heavily involved in any core infrastructure or software changes to ensure they are performed in the most risk-free manner possible

- College Degree in Management Information Systems or Computer Science required - Microsoft SQL Server Querying - Windows Server Administration (IIS/Windows Services) - Help desk and/or deskside support - Microsoft Powershell or other Scripting language - Experience in a 24/7 environment possibly including On-Call responsibilities - Strong documentation skills (knowledge base) - Strong interpersonal, oral and written communication and collaboration skills - Ability to effectively adapt to rapidly changing technology and apply it to business needs - Ability to manage time and effort effectively across concurrent/competing priorities - Demonstrated commitment to proactive, ongoing, self-directed education in subject matter area - Effectively collaborate with peer group to innovate and implement solutions that meet group objectives