Product Support Specialist I

As one of the longest standing privately held technology and telecom solutions providers in the world, Tekmark Global Solutions delivers innovative, cost-effective, and results-driven solutions to help our clients excel in their respective marketplace.

The Aura Product Support Specialists will be providing support for the Google for Work Program. Google Apps for Work is a suite of cloud computing productivity and collaboration software tools and software offered on a subscription basis by Google. -It includes Google's popular web applications including Gmail, Google Drive,Google Hangouts, Google Calendar, and Google Docs.

* In this role this person will work face to face and support external relationship management. * Will translate technical concepts into non-technical terms and vice versa, able to troubleshoot an issue with little guidance and direction. Workload is divided into Daily, Weekly and Ongoing tasks to be managed. * Review and manager weekly bug report, review active bugs and resolved bugs including triages to next level Tech Support including tracking ongoing and known issues. * Onboard and meet with new Enterprise Partners, troubleshoot partner devices and evaluate partner product releases. * Help monitor and reply Glass for Work Support alias. * Answer questions and collect feedback. Organize partner feedback in Feedback Collection trix * Attend regular Enterprise Partner Meetings as well as Enterprise SW Meetings * Documenting and streamlining Enterprise processes and Taxonomy

* Role could be equated with Jr. Account Manager/Product Manager outside of Google * Experience: 3-5 years of customer support/customer interaction/technical troubleshooting * BS/BA degree (any concentration) * 3+ years previous exp managing multiple clients and their issues * This role will be managing 10 clients * 3+ years previous experience with delivering technical demonstrations * 3+ years troubleshooting technical and consumer products (e.g., familiarity with basic computer science and able to diagnosis bluetooth connection issues) * 2+ years' experience analyzing large data sets and summarizing trends. I need someone who knows how to use sheets/excel formulas they do not have to be a data scientist. * Solid customer interaction with C level customers * Strong oral and written communication * Able to communicate solutions to client * Fluency communicating with technical partners such as Engineering on technical product concepts or issues * Very comfortable navigating and managing through ambiguity on a normal basis * Proven track record of working cross-functionally * Strong attention to detail * Must be about to travel as need - not more than one time per quarter - Not more than a week. * 3 years Coding java and python/C++ or HTML * Previous exp as technical account manager with large exp * Exp with international clients