Office Manager

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Office Managers at Intercom are sharp and ambitious. They are constantly thinking about what else they can do to help out and make an impact. We're looking for someone who can visually and logistically deliver the fundamentals of our culture and values on a day-to-day basis -- from a hyper-detailed eye for keeping things pristine, to a proactive mindset keeping things run as smooth as possible, to a scrappy and resourceful nature that will keep you hustling, to being a creative problem-solver for the team.

* Owning the employee office experience and office condition for a fast-growing office of 115+ employees * Project managing and overseeing the fit-out of all expansion projects in San Francisco * Overseeing that we have a friendly and personal guest experience * Working with others to iterate and improve on the functionality of the office * Helping to facilitate and support internal events and on-site events * Interfacing with property management and all office service providers to keep the office in pristine condition at all times (internet, electricity, cleaning, maintenance, etc.) * Owning meal management and overseeing daily catered meals for the office * Maintaining a healthy variety of snacks and drinks at all times - avoiding snack boredom * Maintaining the availability, organization and accessibility of office and company supplies * Partnering with Office team members in various locations to set up virtual meetings between offices, ensuring seamless execution * Diligently attending to some administrative and operational assignments to support the office/facilities * Manage an Office Experience Coordinator * Other special projects, as assigned

* 3+ years experience owning and developing the office experience in a fast-paced, start-up environment * People management - have had 1 or more direct reports * Experience managing the fit-out of a new space or owning an expansion project, highly desired * Be highly ambitious, self-directed, motivated, and always looking for more responsibility * Excellent problem-solving skills and naturally helpful and resourceful * Detail-oriented - a natural at noticing the "little things" * Have developed a strong sense of design and space efficiencies, enabling you to back up design and layout opinions, and be able to articulate why certain space and details are or aren’t appealing * Have experience in space management working with contractors to build out and use office spaces in new and exciting ways * Be experienced with Apple products and Google services like gmail, google calendar & google drive * Have excellent communication skills: write and speak confidently, concisely, and clearly * Be hospitable, warm, personable and extremely approachable * Excellent communication skills - written and spoken