Solutions Engineer

• Reporting to the VP of Product, the Solutions Engineer will collaborate with our Client Services and Sales teams throughout the enterprise sales process, and will be a key factor in closing business.

• As a product expert, the Solutions Engineer helps our clients understand the benefits of the Synthesio offering and how they can leverage the features and functionality to accomplish their desired business objectives.

• This role is a results-oriented team performer with the motivation and skill to drive the technical pre-sales process.

• Some key responsibilities include building and delivering custom-tailored product demonstrations based on critical business issue, responding to RFP/RFI proposals, delivering roadmap presentations, and offering recommendations on digital and social strategy.

Qualifications

• Minimum 3+ years of either commercial enterprise software pre-sales experience or implementation experience in Fortune 1000 accounts

• Strong enterprise application experience presenting a SaaS solution to business professionals, including Customer Experience, Marketing, Customer Support, PR, and Market Research.

• Ability to understand customer issues and map high level business issues to the technical solution and to provide a roadmap for the customer’s success.

• Ability to respond to functional and technical elements of RFIs/RFPs.

• Ability to convey customer requirements to Product Management, Product Marketing and R&D teams.

• Prior experience working in a high growth, technology based startup preferred.

• BA/BS in Engineering, Computer Science or related field preferred.

Personal Attributes

• Strong work ethic ~ "Do whatever it takes" and “Can do” attitude

• Able to work independently and as part of a team.

• Professional, confidence-inspiring demeanor and presence

• Exceptional Presentation skills; is an experienced presenter in group setting to both technical and business audience

• Proven, effective written and verbal communication skills

• Positive - achievement-oriented attitude; is able to deal well with stress and frustration

• Able to act decisively; know when to ring the bell and request assistance

• Takes ownership of actions and results