Sales Order Coordinator

Sterling Talent Solutions

(Rocklin, California)
Full Time
Job Posting Details
About Sterling Talent Solutions
Sterling Talent Solutions provides hiring peace of mind by delivering a simpler, smarter background screening and onboarding experience for employers worldwide. Our comprehensive suite of cloud-based background screening and onboarding solutions deliver accurate, reliable results and tools to maintain compliance throughout the hiring cycle.
Summary
This position is responsible for providing order support to the Sales organization and ensuring a timely deployment of Sterling clients. In this role, you will participate in the order setup process, including contracts, setup requests, ensuring the proper steps are followed, and that any barriers to success are removed for the client’s deployment.
Responsibilities
* Client Paperwork: Work with the client to ensure that the proper legal contracts are signed and submitted along with the credentialing documentation as required by the Fair Credit Reporting Act. Also address any issues (missing information, signatures, etc.) with the internal teams to process the paperwork. * Opportunity Processing to Close: Complete the final stage of the opportunity process in Salesforce.com to be sure that all system and business requirements are completed to close the opportunity on behalf of the sales rep. Upon closure, complete any remaining requirements at the Account level to set the proper hierarchy for account tracking and reporting. * Order Accuracy: Handle the processing of all orders with accuracy and timeliness, ensuring that all orders have the information required to get clients up and running at their soonest, removing any potential roadblocks or delays. Double-checking the pieces of the process owned by Sales will be a necessary component before closing an opportunity and getting the order processed. * Professional Services Setup: Initiate the New Account Setup process and partner with the Professional Services Deployment team to get the client setup as quickly as possible. Attend meetings with the client and PS team to be sure any issues are resolved and the client is able to place orders in time for their deployment date. * Client Support: Inform clients (and their sales rep) of any unforeseen delays or problems, driving solution of these issues. Work with the client directly to gather information as part of the sales order process. * Building and Managing Relationships: You will build and manage relationships with members of various teams involved in the order setup process, serving as the quarterback to manage the deployment internally. * Process Improvement: Identify areas of improvement in current order processes, provide ideas to fix, test potential fixes, and provide feedback regarding potential solutions.
Ideal Candidate
* Bachelor’s Degree or equivalent experience * Minimum 1-3 years Sales Operations or order development/processing experience, preferably in a software sales environment * Previous experience in executing sales process support and order execution * Demonstrated ability to drive a process cross-functionally to meet client and corporate requirements and goals * Candidate must be driven and detail-oriented with the ability to handle multiple orders and work streams at a time * Prior sales experience a plus * Experience contributing toward the development of process fixes * Excellent oral and written communication skills a must * Proficient computer skills: Microsoft Office and Salesforce.com * Works well under pressure, flexible and adaptable * Resourceful, hard-working, energetic, and entrepreneurial * Must have the ability to build trust and credibility at all levels of the organization * Ability to function both independently and as part of a team in a multi-task environment * Familiarity with process improvement and quality tools and techniques is a plus
Compensation and Working Conditions
Reports to Sales Enablement Manager

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